This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here

Application Packaging Guide

How to package your cases for faster processing

We understand how important it is to get an offer fast for your client, so we’ve come up with this Packaging Guide to help your clients get an offer with as little fuss as possible.

Our handy tips for packaging your cases

Help Us to Save Time and process the application quicker By:

Uploading documents to MSO and attaching them to the request in the case requirements. Only providing what we ask for. Uploading requested docs on the same day rather than on different days.

ID Verified Electronically

We use our internal system to verify your clients ID. Make sure the address details for the last 3 years are accurate. *Proof of ID may be required if verification fails

Declare all Commitments

Make sure we know about any debts or student loans as missing these off the application will slow us down.

Include childcare vouchers as part of your client’s gross annual income, and as outgoings in the monthly school/nursery/childcare fees field along with any top up your client pays for childcare/school cost.

Documents

Bank statements must show client income to support their affordability ( Documents don’t need to be certified)

Background Properties

Include details of any BTL or second properties properties your clients may have and ensure they meet criteria regarding the rental cover.

Valuation

We instruct the valuation as soon as the valuation fee has been paid.

Your client's income

Employed clients
What we need to see

  • Up to 75% LTV: latest payslip and a bank statement that shows the salary credit for that month.
  • 75% LTV and over: latest 3 payslips and a bank statement that shows the latest salary credit.
  • Bonus, overtime or commission: You can send us any additional payslips to show bonus earned or commission payments.
  • Child benefit: Send us the latest bank statement to show any child benefit payments received.
  • New job: If you client has just started a new job, we need to see a signed acceptance of employment or an employer’s reference.
  • Maternity leave: You can send us payslips and bank statements to show your client’s pre-maternity income.

 

Day Rate Contractors
What we need to see

  • Current and previous contracts covering the last 12 month period (2 year track record if less than 3 months remaining on current contract)
  • If paid PAYE/Umbrella Co: Latest 3 payslips/invoices and latest 3 months personal bank statements
  • If paid via apps own Limited Company: Latest 3 months business bank statements and latest 1 months personal bank statement

Self-employed clients
What we need to see

  • If your client has an accountant with an accepted qualification: We can accept an accounts reference which you can send to the accountant on our behalf saving time. The references can be found here

    Plus: The latest personal and business bank statements.

  • If your client has an accountant with a qualification we don’t accept:

    In addition to the accountants reference we will need the last 2 years SA302 documents. If these are online documents the supporting Tax Year Overviews are required.

    Plus: The latest personal and business bank statements.

  • If your client does not have an accountant:

    We will need the last 2 years SA302 documents. If these are online documents the supporting Tax Year Overviews are required.

    Plus: The latest personal and business bank statements.

  • If you client is a Salaried Director with <25% shareholding and no dividends are being used:
    Up to 75% LTV:
    latest payslip and a bank statement that shows the salary credit for that month.
    75% LTV and over: latest 3 payslips and a bank statement that shows the latest salary credit.
  • If your client is a partner with a minority shareholding: We’ll need the latest personal bank statements plus the last 2 years SA302 documents If these are online documents, supporting Tax Year Overviews are required.
  • If your client is an employee of a family business: We’ll need their P60 and the Accountant’s name, address and qualification to verify the income.
  • Up to 75% LTV: latest payslip and a bank statement that shows the salary credit for that month.
  • 75% LTV and over: latest 3 payslips and a bank statement that shows the latest salary credit.

If we ask for the following documents these are the requirements

Proof of residency
What we accept

  • Bank or credit card statement
  • Utility bill
  • HMRC documentation

Online bank statements and utility bills are acceptable, but these must be a PDF print with applicant name & address visible - screenshots or photographic images will not be accepted

Proof of identity
What we accept

  • Drivers licence (full or provisional)
  • Valid passport
  • Foreign national's card
  • Residence permit
  • Signed employer ID card
  • Armed forces ID
  • EU member state ID card
  • Firearms certificate
  • HMRC tax notification
  • Benefit book or letter which confirms your client’s right to benefits

Please note
If we ask for a document to be dated:

  • Within the last 3 months – it should be dated before the application
  • 2 years prior to application date – it should be dated 2 years back with 3 months leeway either side of the application date.

Still unsure?

Help and support when you need it

We’re here to help and support you and your clients, not just when you submit an application to us but all the time. Here’s some of the ways we can help:

  • Updates will be provided by MSO and your Underwriter as to the progress of your application and what information is required.
  • Within the broker portal you can view the current status of your application along with any actions or alerts associated.
  • We provide updated service standards on our home page to let you know our processing times for cases.
  • Our sales team are on hand to answer any questions you may have about lending policy.
  • Check our FAQ for more details.
  • Webchat with one of our friendly advisers for quicker assistance.
Get in contact

Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our Cookies policy

Cookies strictly necessary

Essential for the functioning of the website. These allow you to browse and navigate our site.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements. These cookies don't collect information that identifies a visitor.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes