Application Packaging Guide

How to package your cases for faster processing

We understand how important it is to get an offer fast for your client, so we’ve come up with this Packaging Guide to help your clients get an offer with as little fuss as possible.
 

Page contents

Our handy tips for packaging your cases


Help Us to Save Time and process the application quicker By:

Uploading documents to MSO and attaching them to the request in the case requirements. Only providing what we ask for. Uploading requested docs on the same day rather than on different days. Ensure your client's solicitor or licensed conveyancer is on our panel of approved solicitors using our online panel checking tool.


ID Verified Electronically

We use our internal system to verify your clients ID. Make sure the address details for the last 3 years are accurate. *Proof of ID may be required if verification fails

icon image


Declare all Commitments

Make sure we know about any debts or student loans as missing these off the application will slow us down.

Include childcare vouchers as part of your client’s gross annual income, and as outgoings in the monthly school/nursery/childcare fees field along with any top up your client pays for childcare/school cost.

icon image


Documents

Bank statements must show client income to support their affordability ( Documents don’t need to be certified)


Background Properties

Include details of any BTL or second properties properties your clients may have and ensure they meet criteria regarding the rental cover.


Valuation

We instruct the valuation as soon as the valuation fee has been paid.

Your client's income


Employed clients

What we need to see

 

  • Up to 75% LTV: latest payslip and a bank statement that shows the salary credit for that month.

  • 75% LTV and over: latest 3 payslips and a bank statement that shows the latest salary credit.

  • Bonus, overtime or commission: You can send us any additional payslips to show bonus earned or commission payments.

  • Child benefit: Send us the latest bank statement to show any child benefit payments received.

  • New job: If you client has just started a new job, we need to see a signed acceptance of employment or an employer’s reference.

  • Maternity leave: You can send us payslips and bank statements to show your client’s pre-maternity income.

Day Rate Contractors

What we need to see

 
  • Current and previous contract(s) covering at least 6 months.
  • If no previous contract is available and current contract started less than 12 months ago, previous industry experience and pay should be evidenced via P60s/ employment contract.
  • If less than 2 months remaining on current contract, evidence of contract extension or new contract is required.
  • If paid PAYE/Umbrella Co: Latest 3 payslips/invoices and latest 3 months' personal bank statements.
  • If paid via applicant's own Limited Company: Latest 3 months' business bank statements and latest 1 month's personal bank statement.

Zero Hour Contracts

Applicants who are on a zero hour contract will be accepted provided they have a minimum of 12 months evidence of sustainable earning on a zero-hour contract basis, and fall into one of the following occupations:

  • NHS Bank nurses and locums
  • Non-NHS Bank nurses
  • Care Home Workers
  • Supermarket Workers
  • HGV Drivers
  • Retained / On-Call Firefighters
  • Armed Forces Reserves
  • Supply Teachers

We will require the following supporting documents:

  • Your clients last 3 payslips plus the bank statement showing the salary credit from your most recent payslip.
  • Copy of their current contract (excluding NHS Bank work)
  • Copy of their latest P60


Self-employed clients

What we need to see

 

  • If your client has an accountant with an accepted qualification:
    We can accept their accountant’s reference. You’ll need to get this along with the other application documents we require. The reference forms can be found here.

    Plus: The latest personal and business bank statements.

  • If your client has an accountant with a qualification we don’t accept:
    In addition to the accountants reference we will need the last 2 years SA302 documents. If these are online documents the supporting Tax Year Overviews are required.

    Plus: The latest personal and business bank statements.
     

  • If your client does not have an accountant:
    We will need the last 2 years SA302 documents. If these are online documents the supporting Tax Year Overviews are required.

    Plus: The latest personal and business bank statements.
     

  • If you client is a Salaried Director with <25% shareholding and no dividends are being used:
    Up to 75% LTV: latest payslip and a bank statement that shows the salary credit for that month.
    75% LTV and over: latest 3 payslips and a bank statement that shows the latest salary credit.

  • If your client is a partner with a minority shareholding: We’ll need the latest personal bank statements plus the last 2 years SA302 documents. If these are online documents, supporting Tax Year Overviews are required.

  • If your client is an employee of a family business: We’ll need their P60 and the Accountant’s name, address and qualification to verify the income.
    Up to 75% LTV: latest payslip and a bank statement that shows the salary credit for that month.
    75% LTV and over: latest 3 payslips and a bank statement that shows the latest salary credit.

If we ask for the following documents these are the requirements


Proof of residency

What we accept

Bank or credit card statement
Utility bill
HMRC documentation

We accept PDFs of online bank statements and utility bills. These must include the applicant’s name and address. We can’t accept screenshots or photos.


Proof of identity

What we accept

Drivers licence (full or provisional)
Valid passport
Foreign national's card
Residence permit
Signed employer ID card
Armed forces ID
EU member state ID card
Firearms certificate
HMRC tax notification
Benefit book or letter which confirms your client’s right to benefits


Please note

If we ask for a document to be dated:

 

  • Within the last 3 months – it should be dated before the application

  • 2 years prior to application date – it should be dated 2 years back with 3 months leeway either side of the application date.

If this is a Joint Borrower Sole Proprietor mortgage:

Still unsure?


Help and support when you need it

We’re here to help and support you and your clients, not just when you submit an application to us but all the time. Here’s some of the ways we can help:

Updates will be provided by MSO and your Underwriter as to the progress of your application and what information is required.
Within the broker portal you can view the current status of your application along with any actions or alerts associated.
We provide updated service standards on our home page to let you know our processing times for cases.
Our sales team are on hand to answer any questions you may have about lending policy.
Check our FAQ for more details.
Webchat with one of our friendly advisers for quicker assistance.

Please choose from the following options

So we can direct you to the right part of our website, please select from the login options below:

Porting? Additional Lending? No need to log in, please click, Porting or Additional Lending  to follow the correct application steps.

NEW BUSINESS - ACCORD MSO

To create an illustration, submit a DIP, upload documents or to track an application for new customers:

ONLINE PRODUCT TRANSFERS

Switch existing Accord clients to a new deal - create an illustration, then apply and accept a product transfer online: