At Accord you can expect a common-sense personalised approach, not just to lending but applied to everything we do, with every case for every broker. We have expert teams who work closely together to drive great service and outcomes for brokers and their clients.
 

Expert and knowledgeable teams making decisions

• Our field based and telephone Business Development Managers and Business Development Advisers; Lending Specialists; and Underwriting teams look at cases individually
• And if a case is declined at DIP brokers can call us to chat it through – we might just surprise you.

Flexible underwriting

If you have a trickier case to place, our flexible underwriting is there to make the complex easy.

We look at each case on its own merits, applying a personalised human touch.

There’s no referrals, no ‘committees’ and certainly no special treatment based on the number of cases you give us. It doesn’t matter if it’s the first case or the one hundredth; you’ll still get the same great service from us.

Easy to contact

Our chatbot features the questions the brokers are frequently asking. It’s regularly reviewed by our expert Business Development Advisor team and updated to ensure it has the right information, answering FAQs and criteria questions.

• You have the option to go straight through to the webchat team if more help is needed

• Our webchat is run by the same experienced Business Development team of knowledgeable experts available on the phone, so brokers know they’ll get the same level of personalised service  – freeing you up to do other things without the need for a call.

If you do have some particularly complex questions you would like to ask, give your BDM a call to chat through it. They have experience and knowledge, understand your business, and will apply common sense and discuss cases with underwriters. We always try our best to find a way to lend responsibly by being flexible to you and your clients’ needs.

We understand the need for speed and service

We know that speed of service is key, and we’ll do everything we can to get you that lending decision quickly.

Technology that saves you time

Our MSO mortgage platform has been integrated with sourcing systems, so there's no need to re-key information when submitting Decisions in Principles with us, which pre-populates our system.

MSO gives you:

• Real time updates - track each case at every stage

• Alerts and notifications whenever there's a change in the status

• Access to go back and make changes

• Online mortgage offers.

Dedicated Underwriters

Once you’ve placed your case a dedicated underwriter will manage it from start to finish. You can call them direct – providing a service that you can rely on.

Grow your business with the Growth Series

It’s common sense to want to grow and improve your business. That’s why we created the Growth Series to provide mortgage brokers with a range of free resources to do just that. There’s:

• Blogs – dedicated to helping your business grow
• Podcasts with industry leaders
• Guides to help you tackle issues facing the mortgage sector

And so much more!

The Growth Series - A Free Essential Resource For Mortgage Brokers | Accord Mortgages

Top all of the above off with our comprehensive product range, higher LTV lending and up to 5x income affordability as standard (up to 5.5x with Boost LTI), we want to make it easy for you to do business with Accord.