Contact finder

It's quicker to click than call

 

Please note the direct customer team and the underwriting department will not be able to help with new business enquiries.

Who do I contact?

Depending on your location and enquiry, we need to put you in touch with different teams.
 

Find your contact now

New Accord Residential Borrowers

If your client is a new Accord residential borrower, please enter both your enquiry type and postcode into the contact finder above to be presented with your contact. If your client already has an Accord residential mortgage, please see the section below, 'Existing Accord Borrowers'.

Buy to Let

For more information about Buy to Let, visit the Accord Buy to Let site

Existing Accord Borrowers

Please note these details are for brokers - if you're a direct customer with an existing Accord mortgage, please see our customer contact details.

Product Transfers Additional Loans Moving Home

    I’ve requested a transfer offer for my client and not received it yet

    0345 1669 220

    Monday to Friday: 9am - 5pm

    My client is changing the mortgage term or repayment type

    Your client will need to call direct to discuss these changes

    0345 1200 891

    Monday to Friday - 9am -5pm,
    Saturday - 9am - 1pm

    I’m having problems with my registration or password

    If you are having problems with your registration or password, you can call us on: 0345 166 9267

    Monday to Friday: 9am - 5pm

    For enquiries regarding your clients Product Transfer, please call:

    0345 166 9267
    If you need a mortgage illustration for your client, please use our simple illustration request form.

    We’ll email the illustration to you within 24 hours.
    For enquiries regarding your client taking out Additional Borrowing, please call: 0345 166 9267
    For case updates on fully submitted applications please call: 0345 166 9227

For enquiries about your client moving home and porting their mortgage, please call us on:

0345 166 9267

For case updates on fully submitted applications please call:

0345 166 9227

Postal Address

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Postal Address for Offset Savings Accounts only:

Customer Service Admin - Accord Savings
Yorkshire House
Bradford
BD5 8LJ

Complaints

We're committed to providing an exceptional standard of service to you.

If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

You can contact us as follows:

Customer Services
Accord Mortgages
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ


Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.

Please choose from the following options

So we can direct you to the right part of our website, please select from the login options below:

Clients looking to port their existing Accord mortgage? Make sure you follow these simple application steps.

NEW BUSINESS - ACCORD MSO

To create an illustration, submit a DIP, upload documents or to track an application for new customers:

ONLINE PRODUCT TRANSFERS

Switch existing Accord clients to a new deal - create an illustration, then apply and accept a product transfer online: