Complaints

We work hard to provide you with the best possible service

However, if at any time you think we haven’t met your expectation please let us know. We will try to do everything we can do to put things right.

 

In the first instance you should contact the department that has not met the level of service you expect. Otherwise you can contact your Business Development Manager or our Business Development advisors and they will take ownership and log your feedback.

 

You can find their details on the Contact us page.

Complaints publication report

View our latest complaints report.

Find out more

 

Our Financial Results

 

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So we can direct you to the right part of our website, please select from the login options below:

Clients looking to port their existing Accord mortgage? Make sure you follow these simple application steps.

NEW BUSINESS - ACCORD MSO

To create an illustration, submit a DIP, upload documents or to track an application for new customers:

ONLINE PRODUCT TRANSFERS

Switch existing Accord clients to a new deal - create an illustration, then apply and accept a product transfer online: