Complaints Publication Report

1st January 2026 to 30th June 2026

Firm Name Accord Mortgages Limited
Other firms included in this report None
Period covered 1st January 2026 to 30th June 2026
 

We publish our complaints data every six months in accordance with Financial Conduct Authority (FCA) requirements. The figures below show complaint volumes relative to the size of our business and provide additional context when reviewing our complaints performance.

Below is a table showing how many complaints Accord Mortgages received and dealt with from 1st January 2026 to 30th June 2026.

Providing excellent service to our customers is important to us. While we always aim to get things right first time, we recognise that sometimes things can go wrong. We use the insight gained from complaints to help us understand what’s important to our customers and to continuously improve our products services and customer experience.

  Number of complaints opened by Volume of business  
Product/Service Grouping Provision at reporting period end date - complaints per 1,000 accounts/policies in force Intermediation within the reporting period - complaints per 1,000 sales during the period Number of complaints
opened		 Number of complaints closed Percentage closed within 3
days		 Percentage closed after
3 days but
within 8 weeks		 Percentage upheld Main cause of complaints
opened
Banking & credit cards N/A N/A  N/A N/A N/A N/A N/A N/A
Home Finance 5.01 67.86   1,079 1,081 10.4% 87.7% 70.6% Errors / not following instructions
Insurance & Pure protection 0  0  0  0  N/A  N/A   N/A   N/A  
Decumulation & Pensions N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Investments N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Credit Related N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Claims management N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 

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