This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here

MATS case tracking

We use the Mortgage Application Tracking System (MATS) to keep you informed of the progress of your cases with us.

Features include:

  • Case status summary - so you see at a glance what's outstanding for all your cases.
  • Document Upload Facility - securely attach the documents straight to the case they apply to for a speedier, more convenient service.
  • Outstanding Documents Reminder - we'll remind you about any paperwork we're still waiting for to help you keep on top of your business.

Document Upload Facility

Just click on the link in the email you receive from us to access the page for the relevant case. Then follow these three simple steps:

  1. Complete the relevant details, then click the Browse button to find the document you want to upload.
  2. If you want to upload more than one document, click the green + button to upload up to four additional documents.
  3. Once you've added all the documents you need to, click "Submit information".

How many documents can I upload at once?
A maximum of five - up to a total of 20MB in size. To submit more documents (or a document more than 20MB in size) just add the required documents up to the limit. Make sure you click "Submit Information", close the window, then open it again using the link in the email and add more documents.

What file types can I submit?
Files of the following format: pdf, jpeg / jpg, tif, bmp, gif and png. If your file is in a different format, convert it to one of these formats before submitting.

Can I submit more than one file format type with each submission?
Yes.

How do I know the documents have been submitted?
A confirmation message will be displayed on the screen.

What if I add the wrong document by accident?
Click on the minus button to remove the document.

Once I've uploaded the documents can I view them?
No, the Case Progress screen will show that we have received the documents and so will any further MATS emails we send to you, but you will not be able to open the documents. Please keep copies of documentation for your own records.

Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our Cookies policy

Cookies strictly necessary

Essential for the functioning of the website. These allow you to browse and navigate our site.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements. These cookies don't collect information that identifies a visitor.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes