Supporting your clients in difficult times | Intermediary Only Lender
Supporting your clients in difficult times
A life changing event can happen to anyone, which could make them vulnerable. In difficult times people need more help and support, so they’re not disadvantaged. We’ll help you support your clients, to make sure they get the help they need.
How common is it for someone to be vulnerable?
47% of people aged 75 or over have a long term physical or mental health condition
In England, 1 in 4 will go through a mental health problem of some kind each year. And 1 in 6 will report a common health problem (such as anxiety or depression) in any given week
In the UK, 14 million people (22%) live in low income households
22% of people in the UK have some form of disability
12 million people in the UK are aged 65 or over
According to Macmillan, 2.5 million people in the UK are living with cancer
It can be hard for them to manage their finances, especially when dealing with service providers. It can feel overwhelming, or they prefer the stability of staying with their current provider. Because of this, vulnerable customers are more likely to:
Find it hard to open a new account
Stay with their current provider, rather than shop around – even if they knew they could get a better deal
Struggle if the way their account looks or operates changes, or if there’s a problem with the service they receive
Based on research from the Money and Mental Health Policy Institute.
See also our Vulnerable Customer Policy. (Accord Mortgage Ltd is a subsidiary of Yorkshire Building Society, The Vulnerable Customer Policy applies to all brands within the Yorkshire Building Society (YBS).)
Is there more we can do for your client?
If there's a way we can support your client by making life easier for them, let us know.
We'll make sure they receive all the help they need without ever having to ask for it.