Key: Provision – these are the number of complaints per 1000 active accounts or 1000 outstanding balances (Home Finance) as at 31st December 2021.
We have just under 6,200 banking, savings and loan accounts and received 0.97 complaints in total for every 1000 accounts.
We have just under 167,000 mortgage balances and receive 3.45 complaints for every 1000 mortgage balances
Our service offering to our customers is very important to us. We always do our best to deal with complaints quickly and fairly and whilst we don’t want customers to be dissatisfied with the service provided, we use the insight to enhance and improve our service proposition. If you have a complaint, please get in touch and we’ll do all we can to resolve the matter with you.