Coronavirus (COVID-19)

Brokers, please check our news page for the latest updates. (Last updated 31/03/2020)

If your clients are worried about the impact of the coronavirus on their finances, we’re here to help. We’re updating our customer site regularly with information they may need.

Check customer updates

Application to offer:

- days

% of apps instructed:

-% AVM

Post & task processing

- hours

DIP referral review:

- hours

Dial to pickup:

- seconds

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Update on our new lending policies

Following the government’s announcement on restricting physical property valuations to enable social distancing and help prevent the spread of coronavirus, our valuers are currently unable to visit properties and carry out physical inspections. We have updated our valuation policy to reflect this.