Average application to offer time:

Application to offer

9 days


AVM - % of applications instructed:

AVM eligible


Valuations – Average time to instruct:

On submission of application*

*subject to policy & fee being paid

DIP referral -
average time to review:

Lending decision referral

3 hours*

*working hours

helpline waiting time up to:

143 seconds

from dial to pick-up

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