Important notice for brokers

The Accord Sales Team (BDMs, Telephone BDMs and BDAs) will be unavailable on the 10th July 2019 until 10am on the 11th July 2019.

For case updates, please contact your dedicated underwriting team, details of which can be found on the Contact Us section of the relevant Residential or BTL website.

Valuations instructed & case processing starts:

1 working day*

of receiving app. & fee.
* New build always starts day 1

Average application to offer time:

Application to offer

10 days


% Post
assessed within 2 days*:


*working days

decision referral within:

Lending decision referral

52 mins*

*working hours

waiting time is up to:

19 seconds

from dial to pick-up

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