Average application to offer time:

Application to offer

7 days

 

AVM - % of applications instructed:

AVM eligible

14.14%

Valuations – Average time to instruct:

On submission of application*

*subject to policy & fee being paid

DIP referral -
average time to review:

Lending decision referral

2 hours*

*working hours

Telephone
waiting time is up to:

69 seconds

from dial to pick-up

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