Address information – AIP submission

We are currently experiencing an issue whereby if an ‘&’ is included within the address field of an AIP (e.g. Tyne & Wear) our system will auto decline it. Please use ‘and’ rather than ‘&’ (e.g. Tyne and Wear). The issue is being investigated and a fix will be applied as soon as possible. Should you require any assistance please call 0345 1200 866.

We apologise for any inconvenience caused by this issue.

Affordability calculator

We are still experiencing issues with our online affordability calculator. If you experience any issues and require an urgent calculation please contact our Business Development Advisers on 0345 1200 866.

Valuations instructed & case processing starts:

1 working day*

of receiving app. & fee.
* New build always starts day 1

Average application to offer time:

Application to offer

9 days


% Post
assessed within 2 days*:


*working days

decision referral within:

Lending decision referral

1 hour 22 mins *

*working hours

waiting time is up to:

*52 seconds

from dial to pick-up

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