This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here

DIP referral review:

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Initial Review:

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Document processing:

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Application to offer:

- days

Dial to pickup:

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Grow your business

Our Growth Series is the essential resource for brokers who want to build their business

Coronavirus COVID-19 Info

Please check our Broker and customer pages for updates, including information on mortgage payment holidays (deferrals).

Application Packaging Guide

How to package your cases for faster processing

We understand how important it is to get an offer fast for your client, so we’ve come up with this Packaging Guide to help your clients get an offer with as little fuss as possible.

Need help submitting a case?

Take a look at our Mortgage Sales & Origination (MSO) guides for the most common FAQs and ‘How to’ videos on sending us your mortgage applications.

  • Important Information

    On Thursday 22 April our sales team, including webchat, will not be available due to essential training. The sales team will return 9am on Friday 23 April.

    • To check Accord’s lending policy please check the criteria section of our website
    • For our up to date service levels please check the top section of our website home page
    • If you would like a case update, please sign in and check your online portal
    • Please note the direct customer team and the underwriting department will not be able to assist with new business enquiries. Please wait for assistance from the webchat team or your BDM when they are available.

COVID-19 Info: Please check our Broker and customer pages for updates, including information on mortgage payment holidays (deferrals).

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