GENERAL DATA PROTECTION REGULATION

On 25 May 2018 the Data Protection Act (1998) will be replaced by the General Data Protection Regulation (GDPR). Find out more about the General Data Protection Regulation.  Why it’s needed, what it means to you and what we're doing to get ready.

Valuations instructed & case processing starts:

4 days*

of receiving app. & fee.
*working days

Average application to offer time:

Application to offer

16 days

 

% Post
assessed within 2 days*:

77%

*working days

Lending
decision referral within:

Lending decision referral

42 minutes*

*working hours

Telephone
waiting time is up to:

26 seconds

from dial to pick-up

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