With the impact of coronavirus being felt across the UK, you may be feeling worried about your finances.
We’re updating our site regularly with information you may need. Please note our telephone lines are open 9am-5pm Monday – Friday and 9am – 1pm Saturday.
If you’re having difficulties meeting your next mortgage payment
We are currently experiencing a higher than usual volume of calls as we support customers impacted by coronavirus. If you wish to request a payment holiday you can now do that online. You don’t need to provide any documentation; you will just need to self-certify that your income has been either directly or indirectly impacted by COVID-19.
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Important notice for customers
Essential system maintenance will be taking place this weekend between 9pm on Saturday 27 June and 9am on Sunday 28 June. This means the website will be unavailable during this time. Please note the times shown are approximate. We apologise for any inconvenience.