Coronavirus (COVID-19) information
We’re updating our site regularly with information you may need.
Find out more and check updates
Please note our telephone lines are open 9am-5pm Monday – Friday and 9am – 1pm Saturday.
If you’re having difficulties meeting your next mortgage payment
We are currently experiencing a higher than usual volume of calls as we support customers impacted by coronavirus. If you wish to request a payment holiday you can now do that online. You don’t need to provide any documentation; you will just need to self-certify that your income has been either directly or indirectly impacted by COVID-19.
Visit payment holiday page
Important information
Bank of England Base Rate Decrease Announcement On 11th March 2020, the Monetary Policy Committee (MPC) voted to decrease the Bank of England (BoE) Base Rate from 0.75% to 0.25%, this was further reduced on 19th March to 0.10% Find out more
Existing
customers
We like to look after our existing customers - both Residential and Buy to Let
With that said, it’s important to us that you are aware of all the options available to you and how you can manage your Accord mortgage.
YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Account guide
Read our guide to your online account including what to do if you can’t login.
Read our account guideMortgage guide
Need help with your mortgage? From lending criteria to info on payments, we've got it covered.
- Our lending criteria
- Mortgage fees & charges
- Mortgage valuations
- Mortgage rules
- Paying your mortgage