Coronavirus (COVID-19)

With the impact of coronavirus being felt across the UK, you may be feeling worried about your finances.

We’re updating our site regularly with information you may need. Please note our telephone lines are open 9am-5pm Monday – Friday and 9am – 1pm Saturday.

Check updates

If you’re having difficulties meeting your next mortgage payment

We are currently experiencing a higher than usual volume of calls as we support customers impacted by coronavirus. If you wish to request a payment holiday you can now do that online. You don’t need to provide any documentation; you will just need to self-certify that your income has been either directly or indirectly impacted by COVID-19.

Visit payment holiday page

6 reasons why switching mortgage deal is easy

Whether your current deal is coming to an end, or you're just considering a switch - we've got you covered

Find out more

Welcome to Accord

We like to look after our mortgage customers

Whether you're moving home, wanting to borrow more or looking for a new deal, we can help.

Find out more

Important notice for customers

Essential system maintenance will be taking place this weekend between 9pm on Saturday 27 June and 9am on Sunday 28 June. This means the website will be unavailable during this time. Please note the times shown are approximate. We apologise for any inconvenience.

Your options

Find out about the options available for your current mortgage deal

Your options

Account guide

Read our guide to your online account including what to do if you can’t login.

Read our account guide

Mortgage guide

Need help with your mortgage? From lending criteria to info on payments, we've got it covered.

Our mortgage guide

PRIVACY POLICY

At Accord Mortgages, we take our obligations in respect of data protection seriously and are committed to ensuring the highest standards of privacy and security when it comes to your personal information. We aim to provide you with all you need to know about your information rights, and how and why we use your personal information.

How we use your personal information
When you make an enquiry or complete an application, we will use your personal information (which can include including sensitive information), to process your enquiry, correspond with you and to set up and administer the account and services you have with us. We will also use your personal information to contact you where necessary, for fraud prevention and detection, legal and regulatory compliance, market research and general business purposes.

You can find full details of how we use your personal information in our booklet How we use your personal information . This booklet provides details on:
- what personal information we need to collect
- why we need it
- where we may obtain personal information from
- how long we keep personal information for
- who we may share your personal information with.
If you would like to know how we use your personal information when applying for a role with us, please see our Candidate handbook.

Your information rights

You have a number of rights in relation to your personal information, including:
1. The right to be informed
  
  You have the right to be informed about the collection and use of your personal data. We will provide details on how we use your personal information on this page and in our ‘How we use your personal information’ booklet.
2. The right of access
  
  You have the right to request copies of the personal information that we hold about you. You may make a request in writing (including email) or verbally (e.g. by calling us). There is no charge to make such a request and we will aim to respond within one calendar month.
3. The right to rectification
  
  You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
4. The right to erasure
  
  You have the right to request that your personal data erased, subject to certain criteria being met. This is also known as ‘the right to be forgotten’. You may make a request in writing (including email) or verbally (e.g. by calling us). There is no charge to make such a request and we will aim to respond within one calendar month.
5. The right to restrict processing
  
  You have the right to request the restriction or suppression of your personal data, subject to certain criteria being met. There is no charge to make such a request and we will aim to respond within one calendar month.
6. The right to data portability
  
  Where you have provided personal information to us, you have the right to request ‘data portability’ which allows you to obtain and reuse your personal data for your own purposes and move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.
7. The right to object
  
  You have the right to object to the processing of your personal data in certain circumstances, for example, for direct marketing purposes. You may make a request in writing (including email) or verbally (e.g. by calling us). There is no charge to make such a request and we will aim to respond within one calendar month.
8. Rights in relation to automated decision making and profiling.
  
  You have the right to request information on how we use automated decision making and have decisions made by automated means reviewed and evaluated by a person.
You can find information on your rights in respect of your personal information in our booklet Your Rights and Data Protection . If you wish to evoke any of your information rights, you may do so by writing to us at:

Data Protection Officer
Yorkshire House
Yorkshire Drive
Bradford
West Yorkshire
BD5 8LJ

You may also make a request by emailing us at dpo@ybs.co.uk or by calling us on 0345 1200 100.

Your right to complain

If you have any concerns over how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO). You can make a complaint via their website or by contacting them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745.

Updating your personal information

If you wish to update any of your personal information, you may do so by writing to the Customer Relations Department at the address above, by calling 0345 1200 100 or by visiting your local branch.

Marketing

We will only contact you in relation to marketing activities if you have opted in to such communications and where we have your consent. We will only contact you using methods you have agreed to. This may include post, face to face, email, text message, telephone or any other available messaging service.

You can withdraw your consent to marketing at any time by calling 0345 1200 100, visiting your local branch or by logging on to your online account.

We do not contact children with details of products, services and offers, but we may send them birthday greetings. We will ask them for ID when they are 16 years old and ask them to choose whether they want to be kept informed of products, services and offers.

If you subscribe to one of our special customer services e.g. our Savings Pledges—to be kept informed of new savings accounts by email, we will use these details for this service until you unsubscribe from this service and these details will be removed. These services are not linked to and do not affect the marketing permissions and other details you have registered with us. We will not sell your details to other organisations but may use marketing agents to act on our behalf.

Communication

We may record and monitor all communications with us to improve the quality of our service, for staff training and for your protection and security.

If you choose to communicate with us via email, you should note that ordinary email is not always secure. We recommend that you do not send us any confidential or sensitive personal information to us via email. Where you have requested that we correspond with you via email, we will only send confidential information about your accounts to you where we are required to do so and where it is suitably protected.
Links to other sites

This Privacy Policy only covers the content relating to Yorkshire Building Society and while you are on our website. If you choose to visit another website by clicking any external links, you will need to review the privacy notice on the website for details on your information rights.
Links to other sites

This Privacy Policy only covers the content relating to Yorkshire Building Society and while you are on our website. If you choose to visit another website by clicking any external links, you will need to review the privacy notice on the website for details on your information rights.
Updating our privacy notice

We'll update our privacy notice from time to time. If we make changes, we'll try to let you know, but it's always a good idea to revisit this page when you can.

This notice was last updated on 31/12/2019.

Coronavirus (COVID-19)

With the impact of coronavirus being felt across the UK, you may be feeling worried about your finances.

If you’re having difficulties meeting your next mortgage payment

6 reasons why switching mortgage deal is easy

Whether your current deal is coming to an end, or you're just considering a switch - we've got you covered

Welcome to Accord

We like to look after our mortgage customers

Important notice for customers

Your options

Account guide

Mortgage guide

Manage preferences

Cookies strictly necessary

Performance (analytics) cookies

Advertising cookies

PRIVACY POLICY

How we use your personal information

Your information rights

The right to be informed

The right of access

The right to rectification

The right to erasure

The right to restrict processing

The right to data portability

The right to object

Rights in relation to automated decision making and profiling.

Your right to complain

Updating your personal information

Marketing

Communication

Links to other sites

Links to other sites

Updating our privacy notice

COOKIES

This policy is written to help you understand how and why Accord Mortgages use cookies.

Managing / Blocking cookies