Extra Support | Existing Customers | Accord Mortgages
Whatever support you need, we're here to help.
We'll help you get the right support for you.
A life changing event can happen to anyone. We're here to support you.
If you've lost a loved one, our dedicated Bereavement Team are here to help. You can call us between 9am and 5pm Monday to Friday on 01274 705 941 (excluding bank holidays).
If you're having trouble paying your mortgage, please let us know as soon as you can. For more information on how we can help, have a look at our Mortgage Payments page.
If something is affecting your physical or mental wellbeing, or you'd like some extra support to manage your account, please get in touch or use our Extra Support form to let us know. Here are a few ways we can help:
Talk slower or louder, or more clearly
Help you to complete any forms
Allow a trusted family member to support with any transactions
See also our Vulnerable Customer Policy. (Accord Mortgage Ltd is a subsidiary of Yorkshire Building Society, The Vulnerable Customer Policy applies to all brands within the Yorkshire Building Society (YBS).)
Financial and economic abuse are a form of domestic abuse and anyone can be a victim.
It's where someone you have a relationship with restricts your financial freedom, for example, stopping you from accessing your own money, running up debts in your name, or making it harder for you to work or study.
This doesn’t only mean a romantic partner – it could also be a family member, parent, carer or friend.