Trouble paying your mortgage | Paying your mortgage | Accord Mortgages
Trouble paying your mortgage
If you are worried about paying your mortgage, we can help.
I'm struggling to pay my mortgage
You can talk to us
You can call us and speak openly about your financial situation. We won’t judge and it won't impact your credit score.
You can download and fill in our income and spending form before you call. Having your financial details ready can help us support you better.
No home will be repossessed without consent, within 12 months from the first missed payment.
Contact us
If you'd like to speak to us, we will:
- take time to understand your situation.
- discuss your finances and ask you about your income and spending.
- talk through your concerns and discuss possible solutions.
If you're worried about your mortgage payments, call us
Accounts beginning 10013 and 10014:
All other BTL accounts:
Joint Borrower Sole Proprietor Customers:
All other accounts (freephone):
Message us
If you would rather contact us via secure message, you can log into your account and get in touch. All the same protections we offer over the phone are in place via our messaging platform.
Ways we can help
We might be able to help by:
- arranging an affordable payment plan to reduce what you owe over time
- agreeing to let you make lower payments for a short time. This might increase what you owe over time
- switching your mortgage payments to interest only for up to 6 months
- moving your monthly payment date or extending your mortgage term
- finding a fixed interest rate lower than the rate you are paying
- consolidating multiple mortgage parts into your main mortgage balance.
What you can do now
Keeping people up to date
- Tell us if anything changes - Including if you move to a new address.
- Update other mortgage holders - Make sure any joint holders or guarantors know what's happening.
Helping your situation
- Budget - Make a list of what you earn, owe, and spend. You can download and list your income and spending using our form to help with this.
- Get independent advice - There are charities who can help like Citizens Advice and the National Debtline. They’ll help you find ways to manage your money and your mortgage payments.
- Check what you’re entitled to - Visit gov.uk to find out if help is available. If you have Mortgage Payment Insurance (MPI), you may be able to claim on it to get help.
- Prioritise your mortgage payments - your mortgage is secured on your home. It may be possible to pause unsecured loans.
No home will be repossessed without consent, within 12 months from the first missed payment.
What to avoid
- Ignoring the problem – The sooner you seek help, the more options you’ll have.
- Stopping payments without agreement – always speak to us first.
- Taking out another loan, selling or leasing your home without impartial advice - be careful these options might not be good for you in the long run. We recommend reading the impartial advice on offer through organisations who can help with mortgage or debt advice.
Other ways we can help
Mortgage Charter
We have signed up to the Mortgage Charter and we're committed to supporting people with mortgages.
Help with the cost of living
We work with several charities and organisations who offer free, independent advice.
Bereavement
If you have had a bereavement, we make sure you have the support you need to manage their finances.
Organisations that can help with mortgage and debt advice
Citizens Advice
National Debtline
Business Debtline
Money Helper
Good to know
Admin and legal costs
If you are behind on payments, we might charge you for any admin or legal costs we have to cover.
We will let you know about all the charges, and they'll be added to your mortgage account. You can find the details of these charges in our Tariff of Residential Mortgage Charges or our Tariff of Buy to Let Mortgage Charges.
Complaints
We want to give you our best service. But if things don't turn out as well as we would hope, please tell us.
Our complaints procedure explains the different ways you can make a complaint and what happens next.