It's quicker to click than call
- Lending policy - criteria search page
- Service levels - check the top section the homepage
- For ongoing case updates, please log in to your online portal
Please note the direct customer team and the underwriting department will not be able to help with new business enquiries.
Quick Contact Guide
- Case Updates – Please log in and check your online portal
- New Business Enquiries - Please use the
- Residential DIP Decisions – Please email us your contact details and case reference and we will aim to call you back within 2 hours
- BTL DIP Declines – Please use the
- Intermediary Account Issues, this includes password resets and unlocks - Please use the .
Webchat opening hours
Monday-Friday 09:00am - 4.45pm
Who do I contact?
Depending on your location and enquiry, we need to put you in touch with different teams.
Find your contact now
New Accord Residential Borrowers
Select an enquiry type and enter a postcode to begin.
If your client is a new Accord residential borrower, please enter both your enquiry type and postcode into the contact finder above to be presented with your contact. If your client already has an Accord residential mortgage, please see the section below, 'Existing Accord Borrowers'.
Buy to Let
For more information about Buy to Let, visit the Accord Buy to Let site
Existing Accord Borrowers
Please note these details are for brokers - if you're a direct customer with an existing Accord mortgage, please see our Customer contact details.
|Product Transfers||Additional Loans||Moving Home|
I’ve requested a transfer offer for my client and not received it yet
Monday to Friday: 9am - 5pm
My client is changing the mortgage term, repayment type or wants to borrow more
Monday to Friday - 8am - 8pm, Saturday - 9am - 1pm
I’m having problems with my registration or password If you are having problems with your registration or password, contact us
Monday to Friday: 9am - 5pm
|If you need a mortgage illustration for your client, please use our simple illustration request form.
We’ll email the illustration to you within 24 hours.
If your client is moving home and wants to port their mortgage, call us on:
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Postal Address for Offset Savings Accounts only:
Customer Service Admin - Accord Savings
We're committed to providing an exceptional standard of service to you.
If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
You can contact us as follows:
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.