Contact finder

We're here to help

Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.

Important Information!

Our sales team telephone line is currently closed but you can contact us via our live webchat service.

Webchat opening hours

Monday-Friday 09:00am - 4.45pm
Sat/Sun closed

Who do I contact?

Depending on your location and enquiry, we need to put you in touch with different teams.

Find your contact now

New Accord Residential Borrowers

*required field

Select an enquiry type and enter a postcode to begin.

If your client is a new Accord residential borrower, please enter both your enquiry type and postcode into the contact finder above to be presented with your contact. If your client already has an Accord residential mortgage, please see the section below, 'Existing Accord Borrowers'.

Buy to Let

For more information about Buy to Let, visit the Accord Buy to Let site

Existing Accord Borrowers

Please note these details are for brokers - if you're a direct customer with an existing Accord mortgage, please see our Customer contact details.

Product Transfers Additional Loans Moving Home

    I’ve requested a transfer offer for my client and not received it yet

    Monday to Friday: 9am - 5pm

    My client is changing the mortgage term, repayment type or wants to borrow more

    Monday to Friday - 8am - 8pm, Saturday - 9am - 1pm

    I’m having problems with my registration or password

    If you are having problems with your registration or password, contact us

    Monday to Friday: 9am - 5pm

 If you need a mortgage illustration for your client, please use our simple illustration request form.
We’ll email the illustration to you within 24 hours.

If your client is moving home and wants to port their mortgage, call us on:

Postal Address

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Postal Address for Offset Savings Accounts only:

Customer Service Admin - Accord Savings
Yorkshire House
Bradford
BD5 8LJ

Complaints

We're committed to providing an exceptional standard of service to you.

If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

You can contact us as follows:

Customer Services
Accord Mortgages
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Telephone:

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.