My online account help | Existing Customers | Accord Mortgages
Our answers to Frequently Asked Questions on the changes to your Savings' Terms and Conditions
Why are the industry regulations changing?
How will customers be contacted about these changes?
We need to let all affected customers know about these changes, whether or not you’re opted in to receive marketing from us. You will receive this communication by email if we hold a valid email address for you, otherwise you will receive the communication by post.
Where can I see a copy of the full changes to the Terms and Conditions?
The most up to date version of our terms and conditions showing the full changes will be available from 01/12/2017 on our website.
If I register my e-mail address what will it be used for?
Third Party Providers (TPP)
Sharing your account data and access to your account with new service providers
What do you mean by a TPP?
These include external companies, banks and building societies that you will be able to give consent to, to allow them to access information on your payment accounts held with us or make payments using the TPP.
What YBS Group products can use TPP services?
You can use a service if you hold a payment account. Yorkshire Building Society payment accounts are: Cash Transactor (Card) and Cashkey accounts, and Offset Savings Accounts that you use with your mortgage. Chelsea Building Society payment accounts are: Cash Transactor (Card) accounts, Cash Transactor (Statement) accounts and Offset Savings Accounts that you use with your mortgage. Norwich & Peterborough Building Society’s payment accounts are N&P current accounts.
What are the benefits of using a TPP’s service?
If you have a payment account the changes may allow you to access all your account information in one place. You may wish to do this to help you manage your spending and savings habits. A TPP may also help you make payments online.
How will customers know if a TPP is regulated?
The FCA holds a register of authorised TPPs. You’ll be able to check with the FCA to see whether your chosen TPP is authorised before you decide to use it. The register can be viewed at https://register.fca.org.uk.
How do I know that TPP access to my data will be secure?
We will not share any of your personal data without your permission. The TPP will inform you of how the service works and how they will request access to your payment account with us. It is your responsibility to make sure the organisation you are sharing your data with is trustworthy and regulated by the FCA or similar European regulatory authority.
I don’t want a third party provider to have access to my accounts. Do I need to do anything?
You do not need to do anything. TPP access is optional and it is not automatically setup. You have to register with a TPP in order to use their services.
How do I set this up for my accounts?
You can only do this through a third party provider website or application. You will need to have one or more of the above listed payment accounts with us (see faq: What YBS Group products can use TPP services?) and be registered to use your payment account online.
You said you can prevent access to my account by the TPP. In what circumstances would this happen?
If we suspect the TPP has been involved in fraudulent activity on your account or there are suspicious transactions.
How do I stop using this service?
You will be able to withdraw your consent from any TPP that you use either by contacting the TPP or us.
I have a joint account can I use this service?
You can use a TPPs service with any account in your name, whether it be single or joint account.
Money paid into your account by mistake
Why would you need to share personal information with other banks and building societies in the unlikely event that money was paid into my account in error?
On occasions mistakes are made when payments are made electronically. If this happens, the new regulations require us to co-operate with the bank or building society whose customer made a payment incorrectly in order to recover the payment. If they are unable to recover the funds from us and the payer asks them to, they will provide your personal information to the payer so that they can claim repayment. This will only happen when all other avenues to recover the incorrect payment have been exhausted.
Removal of our Foreign Money Transfer service
What is the Foreign Money Transfer service?
The foreign money transfer service allowed payments to be made to accounts held by a foreign bank. Unfortunately we’ll no longer be offering this service after 13th January 2018. Any requests, however, which are in progress on or before this date will be unaffected. If you still require the facility to transfer funds abroad, there are a wide variety of other providers available. The Money Advice Service is a good place to start for more information about alternative options.
Contacting you if we suspect fraud
How will you contact me if you suspect fraud on my account?
Where we have a valid telephone number for you we will contact you by phone. In the event that we do not have a valid phone number for you we will use alternative contact details that are held for you on our system.
Need more help?
If you need further assistance you can call us on:
0333 414 1105*
9am - 5pm : Monday to Friday
9am - 1pm : Saturday