If you have any concerns over how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO). You can make a complaint via their website or by contacting them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745.

If you wish to update any of your personal information, you may do so by writing to the Customer Relations Department at the address above, by calling 0345 1200 100 or by visiting your local branch.

We will only contact you in relation to marketing activities if you have opted in to such communications and where we have your consent. We will only contact you using methods you have agreed to. This may include post, face to face, email, text message, telephone or any other available messaging service.

You can withdraw your consent to marketing at any time by calling 0345 1200 100, visiting your local branch or by logging on to your online account.

We do not contact children with details of products, services and offers, but we may send them birthday greetings. We will ask them for ID when they are 16 years old and ask them to choose whether they want to be kept informed of products, services and offers.

If you subscribe to one of our special customer services e.g. our Savings Pledges—to be kept informed of new savings accounts by email, we will use these details for this service until you unsubscribe from this service and these details will be removed. These services are not linked to and do not affect the marketing permissions and other details you have registered with us. We will not sell your details to other organisations but may use marketing agents to act on our behalf.

We may record and monitor all communications with us to improve the quality of our service, for staff training and for your protection and security.

If you choose to communicate with us via email, you should note that ordinary email is not always secure. We recommend that you do not send us any confidential or sensitive personal information to us via email. Where you have requested that we correspond with you via email, we will only send confidential information about your accounts to you where we are required to do so and where it is suitably protected.

This Privacy Policy only covers the content relating to Yorkshire Building Society and while you are on our website. If you choose to visit another website by clicking any external links, you will need to review the privacy notice on the website for details on your information rights.

This Privacy Policy only covers the content relating to Yorkshire Building Society and while you are on our website. If you choose to visit another website by clicking any external links, you will need to review the privacy notice on the website for details on your information rights.

We'll update our privacy notice from time to time. If we make changes, we'll try to let you know, but it's always a good idea to revisit this page when you can.

This notice was last updated on 31/12/2019.