So your client's current deal is about to come to an end (or they're considering switching deal) and you'd like to see what's available for existing customers. Look no further!
It's an easy process to check online for available deals and to see monthly payments. If your client is eligible, you can then request to switch them to a new mortgage deal.
The transfer process
The process for transferring to another product is straightforward:
Log in and go to 'Request product transfer'
Enter your client's account number to retrieve their mortgage.
Select a new mortgage product for your client and download the mortgage offer.
If your client is happy to proceed, confirm the transfer with the click of a button online.
Alternatively, you can request a transfer by completing our Transfer Request form.
Need any help?
Visit our Product Transfer Questions and Answers. Or view our video guide to find out how easy it is to submit a product transfer for your clients using our online transfer process:
Things to be aware of
You can submit a Transfer Request for your client at any time. Please note: where this is more than 90 days before the product period end date, Early Repayment Charges may apply (see below). If your client has not accepted a KFI offer from Accord 90 days before maturity, we write to the borrower directly outlining the ways in which they can apply for a new product.
Accepting the offer
To secure their new product, you can accept the transfer offer on behalf of your client/s after it has been downloaded. If the offer is not accepted at this point, it will become invalid and a new offer must be created. Where product fees are payable and not added to the loan, these must be paid within 7 days or the acceptance will be cancelled. Any products withdrawn in the 7 day period from the acceptance will therefore not be available if fees are not paid within this time.
We will transfer your client's mortgage to the new product on the product expiry date to avoid early repayment charges, unless specifically requested otherwise.
Product Transfer criteria
Early Repayment Charges
If the ERC period ends within the next 90 days, you can apply for a transfer on behalf of your client now but it will not take place until after the ERC period has ended, unless your client agrees to pay the charge. Any early repayment charges applicable to the existing mortgage product must be paid on completion of the transfer.
Mortgage Payment History
Prime Borrowers including Self-cert
Borrowers previously on a Prime self cert product who can now fully prove their income can select a full status product. Borrowers previously on a Prime self cert product who cannot prove their income must select a self cert product.
For Prime product transfer applications, there must be no more than 1 missed/late payment in the last 12 months payment history. Mortgage arrears must be less than the value of 1 month's mortgage payment, up to a maximum of £100, at the time of applying for a transfer and completion of transfer.
Credit Repair Guarantee
Borrowers previously on a Credit Repair self cert product and who have made all their payments on time and in full within the last 24 months, and can now prove their income can select a full status prime product transfer. Borrowers previously on a Credit Repair self cert product and who have made all their payments on time and in full within the last 24 months, and still can't prove their income must select a self cert prime transfer.
In order to qualify for a Prime Transfer product, there must be no missed/late payments in the last 24 months payment history. Mortgage arrears must be less than the value of 1 month's mortgage payment, up to a maximum of £100, at the time of applying for a transfer and completion of transfer.
- Minimum loan size is £3,000
- More than one product can be taken to make up the loan, provided that the product minimum loan size is met -see the individual product for details.
The minimum term remaining on the mortgage in order to take a product is dependent on the products available at the time and the term remaining on the mortgage.
For example, where a customer has 5 years remaining on their mortgage term they can choose a 2, 3 or 5 year product (if these are available), but the customer could not select a 10 year product.
Accord pays a procuration fee of 0.30% gross for Product Transfers - to recognise the work you do for your client to make sure they get the right deal to meet their needs.
Our Transfer product range now takes into account your client's mortgage balance compared to the estimated value of their property. We calculate this estimated value by using our House Price Index, which is recalculated every quarter. We'll use this valuation when assessing your client's eligibility for our products unless your client requests a revaluation, which can be requested if your client believes that their property's actual current value is different to the estimated valuation on our records.
Products can be withdrawn at any time and your client will only be able to choose from the range available once their current valuation is confirmed.
If a re-valuation is required, a non-refundable fee £70 is payable. This fee is payable upfront on request of a re-valuation. This can be paid by credit/debit card over the phone.
Interest Only mortgages
If your client currently has any part of their mortgage on an Interest Only basis, as part of the transfer process we will contact them directly to check that they are happy that their repayment strategy is on track to repay their loan.
Offset and non-offset products cannot be mixed.