PRIVACY AND COOKIES
The privacy and security of your personal information is very important to us. We will not disclose it to anyone except with your consent or if the law requires us to.
When you make an enquiry or complete an application we will use your personal information including sensitive information, as appropriate, to process your enquiry, set up and administer the account and services you have with us. We will also use your personal information to contact you where necessary, for fraud prevention and detection, legal and regulatory compliance, market research and general business purposes. We will only process your personal information where we have a lawful basis to do so. We will only use your details for marketing where we have consent to do so.
MarketingWe respect customer’s right to privacy and only contact your applicant if we have their consent, and we will only use methods they have agreed to. This may be post, face to face, email, text message, telephone or any other available messaging service. Your applicant can withdraw consent at any time and we will stop sending them details of our marketing offers.
If your customer changes their mind at any time about the contact methods they have agreed to, you or they can let us know by calling 0345 1200 891.
Our relationships with other organisationsIf we offer your applicant products or services from other organisations and they take these products they will be entering into a contract with the organisation concerned. These contracts safeguard the security and confidentiality of their personal information, and restrict further use by the organisations for their own purposes. All organisations we work with are assessed for adequacy of their security controls
CommunicationsAll communications with us may be monitored / recorded to improve the quality of our service, staff training and for your protection and security.
How we use your personal information and your rightsFor full details of how we use your personal information see our booklet How we use your personal information (211 KB). This booklet provides details on what personal information we need to collect, why we need it, where we may obtain information from and how long we keep it for.
For information on Your Rights see our booklet Your Rights and Data Protection (210 KB). This booklet informs you of your rights under Data Protection Regulations, how to invoke your rights and our legal obligations regarding your personal information.
If you want to see what personal information we hold about you, you can request a copy of this by completing a Subject Access request form. This form can be found here.
Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information. Our DPO can be reached by email at firstname.lastname@example.org or by post at:
To view some of the documents above you will need to have Adobe Acrobat reader installed. If you have not already got this and would like to download it, visit the Adobe web site.
We use technical methods (called "cookies") on this website. A cookie is a small file of letters and numbers that allows us to:
- Identify what stage in an application process you are at
- Improve your experience by making it quicker and easier for you to use the site
- Identify how effective our advertising is and provide you with information in the future we believe is relevant to you.
Temporary or session cookies are also needed for you to log in and to manage your savings and mortgage accounts.
- For more information about cookies visit www.allaboutcookies.org
Managing / Blocking cookies
You can manage cookies from this site, including blocking or deleting them, by changing the settings in the browser you use, e.g. Internet Explorer, Mozilla Firefox, Google Chrome, etc. Find out how you can do this by visiting www.allaboutcookies.org/manage-cookies/
Note: Deleting cookies from this site may affect your experience and parts of the site may not work.