Contact us
Whether you have a general enquiry, wish to make a complaint or have a suggestion to improve our services, we're here to help.
Who do I contact?
Depending on your enquiry, we need to put you in touch with different teams.
Existing Accord Customers
- Changing your mortgage deal
- Borrowing more
- Moving Home
- A transfer of equity
Telephone:
0345 1200 891*
Fax:
01274 801114
Overseas customers:
tel: (+44) 1274 353040
9am - 5pm : Monday to Friday
9am - 1pm : Saturday
- Offset mortgages
- Your direct debit
- Payment queries or changes to your repayment
- Title deed information
- Letting enquiries
Telephone:
0345 1200 872*
Textphone:
18001 0345 1200 85
Overseas customers telephone:
tel: (+44) 1274 705751
9am - 5pm : Monday to Friday
9am - 1pm : Saturday
Send us a secure message
If you are registered to access your account online, login to send us a secure message. Not registered? Find out how with our online account help page .
Existing Accord Buy to Let Customers
- All existing customers
Telephone:
0345 848 0224*
Overseas customers:
tel: (+44)1633 717 632
8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 2pm : Saturday
- Changing your mortgage deal
Telephone:
0345 848 0224*
8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 2pm : Saturday
Payment difficulties
You can find out more information on how we can help if you are having difficulty paying your mortgage on our guide page
To contact us, use the following details:
Telephone:
0800 138 2401*
Overseas customer telephone:
(+44) 1274 705854
9am - 5pm : Monday to Friday
9am - 1pm : Saturday
Buy to Let Existing Customers having payment difficulties
Telephone:
0345 848 0225*
8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 2pm : Saturday
Postal Address
Write to us:
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Accord Mortgages
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ
Postal Address for Offset Savings Accounts only:
Accord Mortgages
Customer Service Centre - Accord Savings
Yorkshire House
Bradford
BD5 8LJ
Complaints
We're committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. If you need to make a complaint or would like to help us improve our service, please use our online complaints form >
Buy to Let Existing Customers only
If you need to make a complaint or would like to help us improve our service, please use our Buy to Let online complaints form >
Or, you can contact us in writing on the address below:
Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY
Or, call us on 0345 848 0224*
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on their website: www.financial-ombudsman.org.uk
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
Complaints publication report
View our complaints publication report
Find out more