Contact us

Whether you have a general enquiry, wish to make a complaint or have a suggestion to improve our services, we're here to help.

Who do I contact?

Depending on your enquiry, we need to put you in touch with different teams.

Existing Accord Customers

  • Changing your mortgage deal
  • Borrowing more
  • Moving Home
  • A transfer of equity

Telephone:
0345 1200 891*

Fax:
01274 801114

Overseas customers:
tel: (+44) 1274 353040

8am - 8pm : Monday to Friday
9am - 1pm : Saturday

  • Offset mortgages
  • Your direct debit
  • Payment queries or changes to your repayment
  • Title deed information
  • Letting enquiries

Telephone:
0345 1200 872*

Textphone:
18001 0345 1200 85

Overseas customers telephone:
tel: (+44) 1274 705751

8am - 8pm : Monday to Friday
9am - 1pm : Saturday

Send us a secure message

If you are registered to access your account online, login to send us a secure message. Not registered? Find out how with our online account help page .

Existing Accord Buy to Let Customers

  • All existing customers

Telephone:
0345 848 0224*

Overseas customers:
tel: (+44)1633 717 632

8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 1pm : Saturday

  • Changing your mortgage deal

Telephone:
0345 848 0224*

8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 1pm : Saturday

Payment difficulties

You can find out more information on how we can help if you are having difficulty paying your mortgage on our guide page

To contact us, use the following details:

Telephone:
0800 138 2401*

Overseas customer telephone:
(+44) 1274 705854

9am - 6pm : Monday to Friday
9am - 12pm : Saturday

Buy to Let Existing Customers having payment difficulties

Telephone:
0345 848 0225*

8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 1pm : Saturday

Postal Address

Write to us:

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Postal Address for Offset Savings Accounts only:

Accord Mortgages
Customer Service Centre - Accord Savings
Yorkshire House
Bradford
BD5 8LJ

Complaints

We're committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. If you need to make a complaint or would like to help us improve our service, please use our online complaints form >

Buy to Let Existing Customers only

If you need to make a complaint or would like to help us improve our service, please use our Buy to Let online complaints form >

Or, you can contact us in writing on the address below:

Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY

Or, call us on 0345 848 0224*

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on their website: www.financial-ombudsman.org.uk

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.

Complaints publication report

View our complaints publication report

Find out more