Contact us

Whether you have a general enquiry, wish to make a complaint or have a suggestion to improve our services, we're here to help

Who do I contact?

Depending on your enquiry, we need to put you in touch with different teams.

  • Changing your mortgage deal

  • Borrowing more

  • Moving Home

  • A transfer of equity

Telephone:
Fax:
Overseas customers telephone:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday

  • Offset mortgages

  • Your direct debit

  • Payment queries or changes to your repayment

  • Title deed information

  • Letting enquiries

Telephone:
Textphone:
Overseas customers telephone:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday

Customers with accounts beginning 10013 or 10014

Telephone:
Overseas customers:
8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 2pm : Saturday

All other account numbers for enquiries relating to:

  • Your direct debit

  • Payment queries or changes to your repayment

  • Title deed information

  • Other account servicing charges and requests

Telephone:
Textphone:
Overseas customers telephone:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday

All other account numbers for enquiries relating to:

  • Amending the repayment type or term of your BTL mortgage

  • A transfer of equity

Telephone:
Overseas customers telephone:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday

You can find out more information on how we can help if you are having difficulty paying your mortgage on our guide page

To contact us, use the following details:

Telephone:
Overseas customer telephone:

9am - 5pm : Monday to Friday
9am - 1pm : Saturday
 

Buy to Let Existing Customers with accounts beginning 10013 or 10014

Telephone:
8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 2pm : Saturday

Write to us:

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire Building Society
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Postal Address for Offset Savings Accounts only:

Accord Mortgages
Customer Service Centre - Accord Savings
Yorkshire House
Bradford
BD5 8LJ

We're committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

Residential Mortgages only

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. If you need to make a complaint or would like to help us improve our service, please use our online complaints form >

Buy to Let Existing Customers only

If you need to make a complaint or would like to help us improve our service, please use our Buy to Let online complaints form >

Or, you can contact us in writing using the addresses below:

Account numbers beginning 10013 or 10014

Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY

Or call us:

Other account numbers

Customer Relations
Yorkshire House
Yorkshire Drive
Bradford
BD5 8JL

Or call us:

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on their website: www.financial-ombudsman.org.uk

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.

Complaints publication report

View our complaints publication report

Disclaimer

Your property may be repossessed if you do not keep up repayments on your mortgage.

If you have a Buy to Let property, then alternatively a receiver may be appointed (except in Scotland) to receive the rent and/or to sell the property. After sale, you will remain responsible for the payment of any mortgage shortfall debt.

 

Send us a secure message

If you are registered to access your account online, login to send us a secure message. Not registered? 
Find out how with our online account help page.

Online security

Report an online issue using our form

  Find out more