Whether you have a general enquiry, wish to make a complaint or have a suggestion to improve our services, we're here to help.
Who do I contact?
Depending on your enquiry, we need to put you in touch with different teams.
Existing Accord Customers
Send us a secure message
If you are registered to access your account online, login to send us a secure message. Not registered? Find out how with our online account help page .
Existing Accord Buy to Let Customers
You can find out more information on how we can help if you are having difficulty paying your mortgage on our guide page
To contact us, use the following details:
0800 138 2401*
Overseas customer telephone:
(+44) 1274 705854
9am - 5pm : Monday to Friday
9am - 1pm : Saturday
Buy to Let Existing Customers having payment difficulties
0345 848 0225*
8am - 8pm : Monday to Thursday
8am - 6pm : Friday
9am - 2pm : Saturday
Write to us:
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Yorkshire Building Society
Postal Address for Offset Savings Accounts only:
Customer Service Centre - Accord Savings
We're committed to providing an exceptional standard of service to you. If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. If you need to make a complaint or would like to help us improve our service, please use our online complaints form >
Buy to Let Existing Customers only
If you need to make a complaint or would like to help us improve our service, please use our Buy to Let online complaints form >
Or, you can contact us in writing on the address below:
PO Box 869
Or, call us on 0345 848 0224*
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
Complaints publication report
View our complaints publication reportFind out more