Contact details for Accord Mortgages Buy to Let | Get in touch
Contact Finder
We're here to help
It's quicker to click than call
- Lending policy - criteria search page
- Service levels - check the top section of the homepage
- For ongoing case updates, please log in to your online portal
Please note the direct customer team and the underwriting department will not be able to help with new business enquiries.
Who do I contact?
Depending on your location and enquiry, we need to put you in touch with different teams.
Find your contact now
New Buy to Let customers
Existing Buy to Let customers
All existing customer enquiries
Account numbers beginning 10013 or 10014
Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)
Overseas customers
9am - 1pm : Saturday
Difficulties making your mortgage payments?
Account numbers beginning 10013 or 10014
Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)
Overseas customers
9am - 1pm : Saturday
Existing Borrower Transfers
Account numbers beginning 10013 or 10014
The Buy to Let Product Transfer Factsheet details all of our current transfer products
Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)
Other account numbers
Please contact your Accord Sales team.
Intermediary registration & password reset
Registration
Password Reset
To access account numbers beginning 10013 and 10014
Please contact us to reset your password or contact your Business Development Adviser.
For submitting new cases
Please enter your email address on the forgotten password page.
If you are still having problems contact us or contact your Business Development Adviser.
Residential
Complaints
Accord Mortgages is committed to providing an exceptional standard of service to you.
If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
You can contact us as follows:
Account numbers beginning 10013 or 10014
Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY
Other account numbers
Customer Relations
Yorkshire House
Yorkshire Drive
Bradford
BD5 8JL
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
Please choose from the following options
So we can direct you to the right part of our website, please select from the login options below:
NEW BUSINESS - ACCORD MSO
To create an illustration, submit a DIP, upload documents or to track an application for new customers: