We work hard to provide you with the best possible service.

However, if at any time you think we haven’t met your expectation please let us know. We will try to do everything we can do to put things right.

In the first instance you should contact the department that has not met the level of service you expect.

Otherwise you can contact your Business Development Manager or our Business Development advisors and they will take ownership and log your feedback. Or you can contact us as follows:

Account numbers beginning 10013 or 10014

Customer Services
Accord Mortgages
PO Box 869
NP20 9GY


Other account numbers


Customer Relations
Yorkshire House
Yorkshire Drive



Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. 
Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.