FAQs | Accord Mortgages
MSO FAQS
You will find answers to all the most common questions here.
Just click on the relevant topic area and you'll find the guidance you need.
Registration
How do I add a new Lending Partner?
Can my Administrator register or submit cases on my behalf?
Can I use a generic email address when I register?
What if one of the Administrators linked to my profile leaves?
Can I add additional administrators after I have registered?
You can add as many as you like, as long as they've active registrations.
You can either choose for all administrators to be linked or you can choose which administrators you'd like. This is managed at either Firm level or you can manage them directly within your online profile.
If you are having any issues adding your administrators, the please contact us.
I have changed my address, how do I let you know?
I have changed my email address, how do I let you know the new one?
Logging into MSO
How Do I log into MSO
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Have you completed your registration?
If you haven't, then please follow the link on the previously provided email which will allow you to finish setting up your registration. Once you've completed this, you'll be able to log in and submit business immediately.
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To login:
Click the login button at the top right side of the page. Login allows new business for residential & BTL only.
I have forgotten my password/or username?
I can't log into my MSO online Portal
I have been locked out of my account, how get can get my access again?
Submitting an application on MSO
What types of applications can I submit via MSO?
Can I amend an application if I have requested the wrong application type?
Can I use day rate income for a contractor in MSO?
When do I need to provide Ground rent or Service charges?
Updating cases in MSO
Can I remove or add applicants once a DIP has been submitted?
Can I amend the DIP if I have submitted the full application?
You are able to take back control of the case even if you have fully submitted the application. You can take the case back to any one of the following four points of the application;
Change of security property
This option should only be used to change the security property. As part of your updates you'll get a new credit decision. You'll also need to revisit the product selection section and resubmit the case. There may be additional fees depending on the changes made.
Change of product
You won't be able to change the security property or valuation details. Also, there may be additional fees depending on the changes made.
Update to decision in principal data
You won't be able to change the security property or valuation details. Once you've made your updates, you'll need to get a new credit decision. There may be additional fees depending on the changes made.
Update to full mortgage application data
You won't be able to change the security property or valuation details.
When you click into the case, there will be an option to take back control of the case. If you are struggling, you can call your dedicated underwriting team on 0345 166 9208.
Can I obtain a DIP certificate?
Yes, this will be stored in Case Documents once you have fully submitted a DIP.
The DIP Certificate will confirm that we can lend the applicant what they have asked for, but also provide an additional certificate to state max borrowing amount. However, this is based on a stress test of 5 year products so will be reduced if a 2 year product is selected.
Can I supply solicitors details after I have submitted the full application?
You need to provide solicitors details before you submit the full application. The solicitors must be on our panel. You can check this on our website.
Solicitors can be updated and changed post submission, by taking back control of the case or contacting your dedicated underwriter directly on 0345 166 9208.
Can I continue a saved mortgaged application?
How can I return to an existing mortgage application?
As long as the application is not locked by your underwriting team, you can take the case back to any one of the following four stages of the application;
Change of security property
This option should only be used to change the security property. As part of your updates you'll get a new credit decision. You'll also need to revisit the product selection section and resubmit the case. There may be additional fees depending on the changes made.
Change of product
You won't be able to change the security property or valuation details. Also, there may be additional fees depending on the changes made.
Update to decision in principal data
You won't be able to change the security property or valuation details. Once you've made your updates, you'll need to get a new credit decision. There may be additional fees depending on the changes made.
Update to full mortgage application data
You won't be able to change the security property or valuation details.
When you click into the case, there will be an option to take back control of the case. If you're struggling, you can call your dedicated underwriting team on 0345 166 9208.
How do I amend a Portfolio Landlord case?
How do I do use additional income for a Top Slicing case?
Providing additional information or obtaining an update on your case
Who do I contact for a case update?
Can I reply back to an Underwriter on the MSO portal?
How do I provide relevant documents for the application?
You can add documents throughout the application process.
MSO will create a list of documents that are required when you submit the initial DIP, at the bottom of the list is an "Attach Documents" option. You need to select this, then attach and submit the documents requested.
If you are experiencing any issues, please contact us.
How do I provide additional information that hasn’t been covered within the application?
How do I know an offer has been issued?
When the case completes will the customer's account number change?
Fees and refunds
What stage are fees payable during the applications?
How are refunds handled?
Products
At what point is the product secured?
The product is only secured to the case after the application is submitted. If you've selected a product and it's then withdrawn prior to you submitting the application, you'll have to select a new product.
If your application is post submission, you can take back control of the case to amend this by selecting "change of product"
Can I select more than one product if I want the loan split into Interest Only and capital & repayment?
Valuations
How do I obtain a Home Buyers Survey?
Is a transcript of a valuation for a Scottish property acceptable?
Please choose from the following options
So we can direct you to the right part of our website, please select from the login options below:
NEW BUSINESS - ACCORD MSO
To create an illustration, submit a DIP, upload documents or to track an application for new customers: