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BoE base rate: 0.50%
Accord SVR: 5.99%

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eConveyancing


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Service Update - 10 March

We’re currently dealing with high volumes of business. Below are our current service levels, please do not call us unless your enquiry is outside of these levels or of an urgent nature as this will result in further delays.

We will update you via email as soon as processing begins or when we have reviewed your lending decision. Thank you for your patience, your business is important to us.

Lending Decision Referrals up to 2 days behind
Processing applications up to 4 days behind
Incoming post up to 4 days behind
Telephone waiting time 1.6 minutes

New Criteria Guide...find out more

Week ending 26 February 2010

Cases offered within 8 day standard  100%
Average time to offer other cases  14 days
More about our service standards »

 

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