We are carrying out maintenance work on our computer systems this weekend. Online services will not be available on Saturday 26 July between 20:00hrs and 21:00 hrs and on Sunday 27 July between 02.00hrs and 06.00hrs During this period you may not be able to log in to our website or submit mortgage applications. We apologise for any inconvenience caused.
Current service standards
Lending decision referrals
|Response within 4 working hours||Within 4 working hours|
|Application processing standard||Starts within 1 working day of receipt||Starts within 2 working days of receipt|
|Telephone service level||80% of calls answered within 1 minute||58% of calls answered within 1 minute|
|Telephone waiting time||Up to 1 minute||49 seconds average waiting time|
|Average speed of application to offer for the previous week was 19 working days