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eConveyancing
Information for Accord borrowers
| Standard | Current Service |
|---|---|
| 3 February 2012 | |
|
Lending decision referrals
Lending decision referrals standard Response within 4 working hours. |
Within 12 working hours |
|
Application processing standard
Application processing standard Starts within 1 working day of receipt |
Starts within 1 working days of receipt |
|
Post
Post standard Dealt with within 2 working days |
Dealt with within 2 working days |
|
Telephone service level
Telephone service level standard 80% of calls answered within 1 minute |
97% of calls answered within 1 minute |
|
Telephone waiting time
Telephone waiting time standard Up to 1 minute |
Average speed to answer up to 8 seconds |
| How do you rate us on our service? | |
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