BoE base rate: 0.50%
Accord SVR: 5.99%
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Service Update - 10 March
We’re currently dealing with high volumes of business. Below are our current service levels, please do not call us unless your enquiry is outside of these levels or of an urgent nature as this will result in further delays.
We will update you via email as soon as processing begins or when we have reviewed your lending decision. Thank you for your patience, your business is important to us.
| Lending Decision Referrals | up to 2 days behind |
| Processing applications | up to 4 days behind |
| Incoming post | up to 4 days behind |
| Telephone waiting time | 1.6 minutes |
|
Week ending 26 February 2010 | |
|---|---|
| Cases offered within 8 day standard | 100% |
| Average time to offer other cases | 14 days |
| More about our service standards » | |
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