Current service standards

Standard Current service

Lending decision referrals

Response within 4 working hours Within 13 working hours
Application processing standard Starts within 1 working day of receipt Starts within 2 working days of receipt
Telephone service level 80% of calls answered within 1 minute 87% of calls answered within 1 minute
Telephone waiting time Up to 1 minute 19 seconds average waiting time
Average speed of application to offer Average for the previous week 15 working days

Latest news View all news >