Important notice for brokers
There is currently an issue which affects section 4 in the KFI document. This does not affect any of the key financial information impacting a customer's decision, and offer documents generated are not affected. We're working to resolve this issue - we apologise for the inconvenience.
Our service standards
Average speed of application to offer last week
|Valuations instructed:||Within 24 hours of receiving your application and the valuation fee|
|Lending decision referral:||Within 4 working hours|
|Telephone waiting time:||Average of 99% answered in 40 seconds|