Our phone numbers are changing. Click here for further details about how it will benefit you.
Current service standards
|Lending decision referrals||Response within 4 working hours||Within 4 working hours|
|Application processing standard||Starts within 1 working day of receipt||Starts within 1 working day of receipt|
|Telephone service level||80% of calls answered within 40 seconds||96% of calls answered within 40 seconds|
|Telephone waiting time||Up to 1 minute||6 seconds average waiting time|
|Average speed of application to offer for the previous week was 17 working days