Contact finder

We're here to help

Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need. Select an enquiry type and enter a postcode below to begin.

Who do I contact?

Depending on your location and enquiry type, we need to put you in touch with different people and teams.

Please follow the instructions below to be provided with the correct contact.

Find your contact now

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Select an enquiry type and enter a postcode to begin.

Additional details


Postal Address

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire House
Yorkshire Drive
Bradford
BD5 8LJ

Postal Address for Offset Savings Accounts only:

Customer Service Admin - Accord Savings
Yorkshire House
Bradford
BD5 8LJ

Residential

Please enter both your enquiry type and postcode above to get be presented with your contact.

Buy to Let

For more information about Buy to Let, visit the Accord Buy to Let site

Existing customers

If your enquiries is about: Contact Number Lines Open
  • Transferring to a new mortgage product
  • Additional Loans
  • Moving home
  • Change of parties to a mortgage
Telephone:
Fax:
Monday to Friday - 8am - 8pm
Saturday - 9am - 1pm
  • Offset mortgages
  • Direct debits
  • Payment queries
  • Title deed information
  • Changes to repayment methods
  • Letting
Telephone:
Text phone:
Monday to Friday - 8am - 8pm
Saturday - 9am - 1pm
If you are experiencing difficulties making your mortgage payments find out more on how we can help you . Telephone:
Overseas customers:
Monday to Friday - 8am - 7pm
Saturday - 9am - 1pm

Complaints

Accord Mortgages is committed to providing an exceptional standard of service to you.

If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

You can contact us as follows:

Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY

Telephone:

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.