We're here to help

Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.

Please select the appropriate section for the contact information you require.

This will help to ensure you get through to the right person first time.

Intermediaries - find your BDM & processing team

Please enable JavaScript to use our BDM finder search tool.

Alternatively, for New Business enquiries, including product and criteria questions, please contact your Business Development Adviser (BDA) in the first instance.

Existing Customers

If your enquiries is about: Contact Number Lines Open
  • Transferring to a new mortgage product
  • Additional Loans
  • Moving home
  • Change of parties to a mortgage
Tel: 0345 1200 891
Fax: 01274 801114
Monday to Friday - 8am - 8pm
Saturday - 9am - 1pm
  • Offset mortgages
  • Direct debits
  • Payment queries
  • Title deed information
  • Changes to repayment methods
  • Letting
Tel: 0345 1200 872
Text phone:
18001 0345 1200 851
Monday to Friday - 8am - 8pm
Saturday - 9am - 1pm
If you are experiencing difficulties making your mortgage payments find out more on how we can help you . Telephone:
0800 138 2401

Overseas customers
(+44)1274 705854
Monday to Friday - 8am - 7pm
Saturday - 9am - 1pm

Postal address

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire House
Yorkshire Drive

Postal Address for Offset Savings Accounts only:

Customer Service Admin - Accord Savings
Yorkshire House

Buy to Let

For more information about Buy to Let, visit the Accord Buy to Let site >