This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here


We're here to help

Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.

Important Information!

Our sales team telephone line is currently closed but you can contact us via our live webchat service.

Need a BTL case update?

For new BTL applications:

For product transfer applications:

Find your contact now

New Buy to Let customers

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Select an enquiry type and enter a postcode to begin.

Please enter both your enquiry type and postcode above to be presented with your contact.

Existing Buy to Let customers

All existing customer enquiries


Overseas customers

Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Difficulties making your mortgage payments?

Find out how we can help you.


Overseas customers

Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Existing Borrower Transfers

The Buy to Let Product Transfer Factsheet details all of our current transfer products


Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Intermediary registration & password reset


Register with a partner network

Password Reset

Forgotten your password?

If you are still having problems contact us or your Business Development Adviser.


For more information for brokers about Residential, visit the Accord Residential site


Accord Mortgages is committed to providing an exceptional standard of service to you.

If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

You can contact us as follows:

Customer Services
Accord Mortgages
PO Box 869
NP20 9GY


Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.

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