This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here

Contact
Finder

We're here to help

Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.

Important Information!

  • New Business Enquiries - Please use the or contact our Broker Support Team on 0345 1200 866.
  • DIP Declines – Please use the or contact our Broker Support Team on 0345 1200 866.
  • Intermediary Account Issues, this includes password resets and unlocks - Please use the or contact our Broker Support Team on 0345 1200 866.

Webchat opening hours

Monday-Friday 09:00am - 4.45pm
Sat/Sun closed

Who do I contact?

Depending on your location and enquiry, we need to put you in touch with different teams.

Find your contact now

New Buy to Let customers

*required field

Select an enquiry type and enter a postcode to begin.

Please enter both your enquiry type and postcode above to be presented with your contact.

Existing Buy to Let customers

All existing customer enquiries

Account numbers beginning 10013 or 10014

Telephone:

Overseas customers

Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Other account numbers

Telephone:
*

Overseas customers

9am - 5pm : Monday to Friday
9am - 1pm : Saturday

Difficulties making your mortgage payments?

Account numbers beginning 10013 or 10014

Find out how we can help you.

Telephone:

Overseas customers

Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Other account numbers

Telephone:

Overseas customers

9am - 5pm : Monday to Friday
9am - 1pm : Saturday

Existing Borrower Transfers

Account numbers beginning 10013 or 10014

The Buy to Let Product Transfer Factsheet details all of our current transfer products

Telephone:

Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Other account numbers

Please contact your Accord Sales team.

Intermediary registration & password reset

Registration

Register with a partner network

Password Reset

To access account numbers beginning 10013 and 10014

Please contact us to reset your password or contact your Business Development Adviser.


For submitting new cases

Please enter your email address on the forgotten password page.

If you are still having problems contact us or contact your Business Development Adviser.

Residential

For more information for brokers about Residential, visit the Accord Residential site

Complaints

Accord Mortgages is committed to providing an exceptional standard of service to you.

If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.

You can contact us as follows:

Account numbers beginning 10013 or 10014

Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY

Telephone:

Other account numbers

Customer Relations
Yorkshire House
Yorkshire Drive
Bradford
BD5 8JL

Telephone:

Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.

A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.

Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our Cookies policy

Cookies strictly necessary

Essential for the functioning of the website. These allow you to browse and navigate our site.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements. These cookies don't collect information that identifies a visitor.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes