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Lending policy

Ongoing case updates

Christmas opening hours

  For existing BTL customers with account numbers beginning 1001

Date Accord BTL Operating Hours
Monday 23 December 2024 Normal hours of business
Tuesday 24 December 2024 – Christmas Eve 9am-1pm
Wednesday 25 December 2024 – Christmas Day Closed all day
Thursday 26 December 2024 – Boxing Day Closed all day
Friday 27 December 2024 9am-5.30pm
Saturday 28 December 2024 9am-5.30pm
Sunday 29 December 2024 Closed all day
Monday 30 December 2024 9am-5.30pm
Tuesday 31 December 2024 – New Year’s Eve 9am-1pm
Wednesday 1 January 2025 – New Year’s Day Closed all day
Thursday 2 January 2025 Normal hours of business
Friday 3 January 2025 Normal hours of business

Who are you looking for?

What are you looking for?

What account number best represents your client?

The Buy to Let Product Transfer Factsheet details all of our current transfer products.
 
Telephone:


Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)

Please contact the Accord Sales Team on 0345 166 9267.

What account number best represents your client?

You can direct your client to this page for information on how we can help them.
 
Telephone:
Overseas customers


Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday) 

Telephone:
Overseas customers

Lines open:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday

What account number best represents your client?

Telephone:
Overseas customers


Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday) 

Telephone:
Overseas customers

Lines open:
9am - 5pm : Monday to Friday
9am - 1pm : Saturday

Residential

For more information for brokers about Residential, visit the Accord Residential site.

Password Reset

To access account numbers beginning 10013 and 10014

Please contact us to reset your password or contact your Business Development Adviser.
 

For submitting new cases

Please enter your email address on the forgotten password page.

If you are still having problems contact us or contact your Business Development Adviser.

Complaints

We're committed to providing an exceptional standard of service to you.

Please choose from the following options

So we can direct you to the right part of our website, please select from the login options below:

NEW BUSINESS - ACCORD MSO

To create an illustration, submit a DIP, upload documents or to track an application for new customers:

ONLINE PRODUCT TRANSFERS

Switch existing Accord clients to a new deal - create an illustration, then apply and accept a product transfer online. (Please note 1001 BTL accounts cannot be processed via the portal.)

Visit: https://www.accordmortgages.com/btl/products/product-transfers