Contact
Finder
We're here to help
Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.
Important Information!
Our sales team telephone line is currently closed but you can contact us via our live webchat service.
Need a BTL case update?
For new BTL applications:
For product transfer applications:
Find your contact now
New Buy to Let customers
Select an enquiry type and enter a postcode to begin.
Please enter both your enquiry type and postcode above to be presented with your contact.
Existing Buy to Let customers
All existing customer enquiries
Telephone:
Overseas customers
Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)
Difficulties making your mortgage payments?
Telephone:
Overseas customers
Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)
Existing Borrower Transfers
The Buy to Let Product Transfer Factsheet details all of our current transfer products
Telephone:
Lines open:
8.00am - 8.00pm (Monday to Thursday)
8.00am - 6.00pm (Friday)
9.00am - 1.00pm (Saturday)
Intermediary registration & password reset
Registration
Register with a partner networkPassword Reset
Forgotten your password?If you are still having problems contact us or your Business Development Adviser.
Residential
For more information for brokers about Residential, visit the Accord Residential site
Complaints
Accord Mortgages is committed to providing an exceptional standard of service to you.
If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
You can contact us as follows:
Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY
Telephone:
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.