Tell us about your support needs
We’re here to make things easier for you.
Let us know how we can help and we’ll add it to your records. You only need to tell us once. We know things can change so you can update your needs at any time.
What we can do to help
Here are just some of the ways we can help you. We can:
send letters in large print, Braille or audio formats
speak more clearly or slowly
give you helpful tools in branch such as magnifying glasses and signature guides
give you longer appointments
provide private rooms in branch
If there is any other support you need from us, just let us know.
Get in touch
Message us
If you manage your account online, you can log in to your account and send us a secure message.
Call us
Our Customer Service team are here to help you. Find the number you need and call us.
Visit us
Get face to face support in your nearest branch. We can speak to you privately about your needs.
Extra support to help you talk to our team
Convo
Convo is a provider of online video interpreting services on demand for British Sign Language (BSL).
It’s free and you can use your own device with instant access and no need to book your interpreter ahead of time.
Relay UK
Relay UK helps people with hearing or speech difficulties communicate over the phone by relaying conversations between you and the person you’re calling.
It’s a free service so you only pay your normal call charges. Just type what you want say and read replies in real-time. If you prefer, Relay UK also offer a textphone you can use to make calls.