Get in touch
Chat with us
Ask our Chatbot general questions about savings accounts and mortgages:
24 hours a day, 7 days a week
You can also chat to a human:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm
24 hours a day, 7 days a week
You can also chat to a human:
Monday to Friday 9am to 5pm
Saturday 9am to 1pm
Call us
Mortgage telephone numbers*
For existing customer mortgage enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Automated services (e.g. balance enquiries and making mortgage payments) are available 24 hours a day, 7 days a week
Moving home or switching mortgage deal enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
For mortgage arrears:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
For new mortgage enquiries or to continue your application:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Savings telephone numbers*
For online account enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Automated services (e.g. password resets) are available 24 hours a day, 7 days a week
For branch or postal account balance and recent transaction enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Insurance telephone numbers*
For mortgage related insurance enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
For all new home insurance quotes and all other queries call Unisure:
For all new life insurance quotes and all other queries call Lifesearch:
Lines are open:
Monday to Friday: 8am to 8pm
Saturday: 9am to 1pm
Sunday: 10am to 3.30pm
Other telephone numbers*
For bereavement enquiries:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Calling from overseas:
Lines are open:
Monday to Friday: 9am to 5pm
Saturday: 9am to 1pm
Other ways to contact us
Message us
If you are registered to use our Online Services, log in to send us a secure message.
Email us
For general questions about our products and services, you can send us an email.
Visit a branch or agency
Use our location finder to find your local YBS branch or agency.
Book an appointment
Book a branch or telephone appointment to talk to one of our advisers.
Extra support to help you talk to our team
Convo
Convo is a provider of online video interpreting services on demand for British Sign Language (BSL).
It’s free and you can use your own device with instant access and no need to book your interpreter ahead of time.
Relay UK
Relay UK helps people with hearing or speech difficulties communicate over the phone by relaying conversations between you and the person you’re calling.
It’s a free service so you only pay your normal call charges. Just type what you want say and read replies in real-time. If you prefer, Relay UK also offer a textphone you can use to make calls.