Secure Messaging
Log-in to send a secure message
1
Log in to your account
Online Services users can send us a secure message simply by logging into their account.
Not registered?
If you are not registered for Online Services please ring us on 0345 1200 100* to discuss your account; alternatively you can register online to use our Online Services.
2
Write message
When you've logged in, select the envelope icon in the menu at the top of the page.
Sending a secure message allows us to include personal or account specific details in our reply
3
Email notification
You also have the option to receive an email notification to tell you when we've replied to your secure message.
The reply is available to view the next time you log in.
Need more help?
Lines are open:
9am to 5pm Monday to Friday
9am to 1pm Saturday
9am to 5pm Monday to Friday
9am to 1pm Saturday
Lost or stolen card
Lines are open 24 hours a day, 7 days a week
You can, also, report a lost or stolen card in branch or online.