Branch accessibility
We are committed to helping all our customers access our branches and services. Our branch staff are trained in a range of support methods.
How can we help you?
Helpful equipment
Every YBS branch has a customer care kit. It includes:
Magnifying glasses
Pens with soft firm grips
A signature guide
Bar magnifiers
Alternative correspondence
We can send correspondence (such as letters) in alternative formats. For example, braille, large print and audio.
Branch set up
We regularly review the design and layout of our branches. We aim to make all branches wheelchair accessible. We can also offer you:
a private room
somewhere to sit
a hearing loop
longer appointments
Interpreters
We work with British Sign Language (BSL) interpreters, lipspeakers, speech-to-text reporters and deaf-blind interpreters. They can be booked for any working day.
Get in touch
Message us
If you manage your account online, you can log in to your account and send us a secure message.
Call us
Our Customer Service team are here to help you. Find the number you need and call us.
Visit us
Get face to face support in your nearest branch. We can speak to you privately about your needs.