Planned maintenance will affect this site on Saturday, 20 April between 7.00pm and 10.00pm. |
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Accord BTL Service Standards | |
|---|---|
| Standard | Current Service |
| 22 May 2013 | |
|
Lending decision referrals
Lending decision referrals standard Response within 4 working hours |
Within 4 working hours |
|
Application processing standard
Application processing standard Starts within 1 working day of receipt |
2 working days |
|
Post
Post standard Dealt with within 2 working days |
1 working days |
|
Telephone service level
Telephone service level standard 80% of calls answered within 1 minute |
We are currently answering 87% of calls within 20 seconds |
|
Average telephone waiting time
Average telephone waiting time: The average time a caller waits before being connected to an agent. |
Average time to answer is 11 seconds. |
Accord Buy to Let is currently available for properties in England and Wales only.
Information on this site is for use by authorised intermediaries only and should not be relied upon by anyone else.
Accord Mortgages Limited is authorised and regulated by the Financial Services Authority. We are entered in the FSA register and our FSA registration number 305936. Buy to Let Mortgages are not regulated by the Financial Services Authority.
Accord Mortgages Limited is registered in England No: 2139881 Registered Office: 1 Filey Street, Bradford, BD1 5AT. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.