This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here


Accord Business Development Manager Eloise Tovey has been recognised as the Accord 2020 Customer Choice Award winner.

The annual awards celebrate outstanding customer service and this year brokers were invited to nominate the individuals who have really made a difference to their businesses.

More than 160 brokers took the time to nominate an Accord team member who they believed had demonstrated exceptional customer service. The Accord senior leadership team then whittled the nominations down to six finalists; Eloise Tovey; Bernie Adams; Greg Peake; Mike Clarke; Hayley Wilders and Thomas Hill. All the finalists attended Yorkshire Building Society’s virtual ‘Raising the Roof’ awards ceremony held last night (Thursday 26 November).

Eloise, or Ellie as she is more commonly known, received 15 nominations from brokers and was announced as the winner by Chief Customer Officer, Charles Canning. He commented:

Congratulations to Ellie. One quote in Ellie’s many nominations really stood out to me as it shows how far Accord has come in the last couple of years, and that is down to Ellie, our other finalists and everyone working on Accord business.

Ben Murphy from Mortgage Medics, one of the brokers who nominated Ellie for the prestigious award said:

We know there are still a number of queries from brokers about the transition so our Growth Series guide aims to address some of those key questions. Our business development teams are also happy to offer practical support, checking eligibility and affordability for example, to brokers who are working with clients considering the new scheme.

To find out more about Ellie’s achievements from Claire Chick, Regional Sales Manager, please click here to watch her nomination video.

Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our Cookies policy

Cookies strictly necessary

Essential for the functioning of the website. These allow you to browse and navigate our site.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements. These cookies don't collect information that identifies a visitor.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes