This website is for use by authorised intermediaries only. Existing customers should visit the customer site Customer site here


Accord Mortgages picked up three prestigious awards last night (Wednesday 18th November) recognising its customer service and the support it has offered brokers during the pandemic.

At the Mortgage Finance Gazette Awards, held via the publication’s website and social channels, the intermediary lender received the ‘Lender Customer Service / Treating Customers Fairly’ award which recognised the efforts of the Accord team to establish and maintain its strong reputation and continue to deliver support to the market throughout the Covid-19 pandemic.

Accord was also awarded the ‘Innovation Award – Lenders’ for the work done on the Accord Growth Series to create a new Covid-19 hub providing resources that would equip brokers with the tools they needed to adapt to the rapidly changing environment.

At yesterday’s Financial Adviser Service Awards, also held virtually, Accord picked up a 'Five Star' rating. Recognising the importance of quality service, the awards are considered to be the benchmark for service standards within the retail finance marketplace. Based on the ratings from financial intermediaries across a number of key criteria, this is the fourth year running Accord has achieved the top rating.

Jeremy Duncombe, director of intermediary distribution at Accord Mortgages commented:

This has been a really challenging year, so winning these awards is a fantastic achievement and highlights the efforts the team has made to ensure we can continue to offer exceptional service and added value to brokers, even in the most adverse of circumstances. I also want to thank all our colleagues across many departments that have helped make this possible. These awards are only possible because of the great teamwork we have.

Whilst we would all love to have been together for the ceremonies, the virtual events have been a great opportunity to celebrate with our industry colleagues and recognise the incredible successes of the last year.

Manage preferences

Select the cookies that you are happy for us to collect in order to personalise and enhance your experience.

Your preferences will be valid for 12 months. You can review your choices at any time in your browser settings. To find out how to manage your cookies and what information is being collected read our Cookies policy

Cookies strictly necessary

Essential for the functioning of the website. These allow you to browse and navigate our site.

Performance (analytics) cookies

Used to understand how people use our website. These allow us to track users through the site so we can make informed decisions on improvements. These cookies don't collect information that identifies a visitor.

Advertising cookies

Used to try and understand which of our products and services are relevant to you.

Save changes