Full marks for Accord's service

Accord Mortgages is celebrating after a raft of external award wins.

At the 150th Mortgage Finance Gazette Awards, Jeremy Duncombe, Accord’s Director of Intermediary Distribution won the Leadership award, celebrating his achievements since joining the team in March 2018. In addition, Accord picked up Highly Commended for both Best Lender and Customer Service/Treating Customers Fairly.

Accord was also awarded a 'Five Star' rating for its service at the Financial Adviser Service Awards. The awards recognise the importance of quality service and are considered to be the benchmark for service standards within the retail finance marketplace. They are based on the ratings from financial intermediaries across a number of key criteria. This is the third year running Accord has been awarded this sought-after rating.

Jeremy Duncombe, director of intermediary distribution at Accord Mortgages said:

It’s fantastic to pick up these awards. Being recognised for great service is fundamental to us and the five-star rating is especially important as it’s generated by the advisers who use us day in, day out.

We’ve invested time and resources into improving our offering over the past 12 months and its testament to the team that we have continued our success and been recognised externally for our efforts.