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Site Security
Privacy policy
Phishing
Technical questions
Technical questions
Here are some of the more frequently asked technical questions:- Which browser do I need to view this site?
- How do I change my screen resolution?
- Does this site use frames?
- Do I need plug-ins?
- Do you use "cookies"?
- I use an Apple Macintosh computer ? can I access your site and use your online facilities?
- I am having difficulty accessing the site
Which browser do I need to view this site?
Our site has been designed to work with a variety of browsers on either Apple Mac computers or Windows based PCs. These include versions 5 and above of Microsoft Internet Explorer and Firefox 2.
If you are using an older browser, you will be able to view the information pages but you will not be able to use our online application facility. To make an application online we recommend you upgrade to the latest versions. Two of the most popular are:
How do I change my screen resolution?
We recommend viewing this site with a screen resolution of 800x600 or above.
The way you change the screen resolution depends on which version of Microsoft Windows you are using, or whether you are using an operating system such as like Linux, or an Apple Mac. Please consult your operating system manual for instructions.
Does this site use frames?
Website designers use frames to split the screen up into separate areas. This can occasionally cause problems especially when links to other websites are used. For this reason, our site does not use frames on any of its pages except for the Account Manager finder.
Do I need plug-ins?
"Plug-ins" are additional software programs required by some sites to make them work properly. An example is Flash Player from Macromedia. Our site does not need any plug-ins to work effectively.
Do you use "cookies"?
A "cookie" is a piece of information that is passed to your PC when you visit some websites. It allows you to be recognised when you return to that website and enables, for example, companies to personalise web pages or to produce general statistics about who is using the website.
We use cookies to produce general information about the use of our site but do not collect any details using cookies that can identify individuals.
I use an Apple Mac computer – can I access your site and use your online facilities?
There should be no difficulty in using your Mac with our site as long as you are using one of the newer browsers, e.g. Internet Explorer, Firefox or Safari. If you are using an older browser you may not be able to use the mortgage application forms.
I am having difficulty accessing the site
Most organisations have "firewalls" to protect their networks and their computers. A firewall is a secure gateway through which all communication passes and which protects the organisation’s computers from unauthorised access by filtering the information getting in and out. Depending on how the firewall is set up, access to another secure server may be denied.
If you are having problems accessing the site check with your IT department to see if a firewall is in place that may be affecting access to our site and how this has been set up.
