Important notice for brokers

From 11am on Monday 27 March both our Business Development helpline and web chat service will be closed. They'll reopen, as normal, on Tuesday 28 March

We apologise for any inconvenience caused.

Our service standards

Average speed of application to offer last week
Valuations instructed: Within 24 hours of receiving your application and the valuation fee
Lending decision referral: Within 2 working hours
Telephone waiting time: Up to 8 seconds to answer

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