Products
eConveyancing
Information for Accord borrowers
Important notice
We are making changes to our computer systems during 25th-27th May.
| Standard | Current Service |
|---|---|
|
17 May 2013 | |
|
Lending decision referrals
Lending decision referrals standard Response within 4 working hours |
Within 4 working hours |
|
Application processing starts
Application processing starts Within 1 working day of receipt |
Within 2 working days |
|
Average speed of application to offer
Average speed of application to offer Figure shown is the average for the previous week |
21 working days |
|
Telephone service level
Telephone service level standard 80% of calls answered within 1 minute |
86% of calls answered within 1 minute |
|
Telephone waiting time
Telephone waiting time standard Up to 1 minute |
24 seconds average waiting time |
| How do you rate us on our service? | |
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