Please select the appropriate section for the contact information you require.

This will help to ensure you get through to the right person first time.

Intermediaries - find your BDM

Please enable JavaScript to use our BDM finder search tool.

Alternatively, for New Business enquiries, including product and criteria questions, please contact your Business Development Adviser (BDA) in the first instance.

Countrywide Brokers Business

Countrywide Brokers Business:

Loans over £500,000 are dealt with by Prestige Team

Existing Customers

If your enquiries is about: Contact Number Lines Open
  • Transferring to a new mortgage product
  • Additional Loans
  • Moving home
  • Change of parties to a mortgage
Tel: 0845 1200 891
Fax: 01274 801114
Monday to Friday - 9am - 6pm
Saturday - 9am - 12pm
  • Offset mortgages
  • Direct debits
  • Payment queries
  • Title deed information
  • Changes to repayment methods
  • Letting
Tel: 0845 1200 872
Text phone:
18001 0845 1200 851
Monday to Friday - 8am - 8pm
Saturday - 9am - 1pm
If you are experiencing difficulties making your mortgage payments find out more on how we can help you. Telephone:
0800 138 2401
Monday to Friday - 8am - 8pm
Saturday - 9am - 5pm

Postal address

Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:

Accord Mortgages
Yorkshire House
Yorkshire Drive

Postal Address for Offset Savings Accounts only:

Customer Service Admin - Accord Savings
Yorkshire House

Media enquiries

For Accord media enquiries please email

Buy to Let

For more information about Buy to Let, visit the Accord Buy to Let site >