Contact us
Charges to 0845 numbers may vary. Prices can be checked with your phone provider. Mobile calls usually cost more.
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For general buy to let and pre-application enquiries contact our sales team. |
Lines open: 9.00am - 5.00pm (Monday to Friday) | |
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Register with a partner network If you are still having problems contact our Broker Support. |
t: 0845 840 1275 |
Lines open: 8.00am - 6.00pm (Monday to Friday) 9.00am - 12.00pm (Saturday) |
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For new lending and processing queries: |
t: 0845 840 1275 |
Lines open: 8.00am - 6.00pm (Monday to Friday) 9.00am - 12.00pm (Saturday) |
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Cheques for valuation fees and/or supporting documentation should be addressed to: |
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All existing customer enquiries |
t: 0845 848 0224 |
Lines open: 9.00am - 8.00pm (Monday to Thursday) 9.00am - 6.00pm (Friday) 9.00am - 1.00pm (Saturday) |
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If you are experiencing difficulties making your mortgage payments find out how we can help you. |
t: 0845 848 0225 |
Lines open: 8.00am - 8.00pm (Monday to Thursday) 8.00am - 6.00pm (Friday) 9.00am - 1.00pm (Saturday) |
Accord has 18 Business Development Managers (BDM) in the field. Every BDM is partnered with a Development Adviser based at our head office – if your BDM is busy in an appointment, your Development Adviser will be on hand to support you.
Accord Mortgages is committed to providing an exceptional standard of service to you.
If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
You can contact us as follows:
Customer Services
Accord Mortgages
PO Box 869
Newport
NP20 9GY
t: 0845 848 0224
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
Communications with us may be monitored/recorded to improve the quality of our service and for your protection and security.
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Useful Information
Accord Buy to Let is currently available for properties in England and Wales only.
Information on this site is for use by authorised intermediaries only and should not be relied upon by anyone else.
Accord Mortgages Limited is authorised and regulated by the Financial Services Authority. We are entered in the FSA register and our FSA registration number 305936. Buy to Let Mortgages are not regulated by the Financial Services Authority.
Accord Mortgages Limited is registered in England No: 2139881 Registered Office: 1 Filey Street, Bradford, BD1 5AT. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.