Important information if you can't pay your mortgage
If you're having trouble making your mortgage payments call us free on 0800 138 2401 as soon as possible so we can try to help you. We'll be able to discuss your circumstances and could offer help to meet your individual needs.
Alternatively we have set up a facility which enables borrowers to discuss their financial situation with an independent money advisor.
Payplan is the UK's leading provider of free debt management arrangements. They are experts in helping people in financial difficulty, providing realistic and affordable ways of solving debt problems. They have a comprehensive range of solutions under one roof to help keep people in their homes, repay their unsecured debts and reduce their expenditure. They also provide ongoing support so that everyone has the best chance of becoming debt-free and staying that way.
- Call Payplan on 0800 280 2483
- Visit their website
What we will do if your having problems paying your mortgage?
- If you haven't already been in touch with us, we'll contact you as soon as possible to discuss your situation.
- We'll consider your circumstances and may be able to:
- Arrange a new payment plan with you that suits both of us.
- Change the way you make your payments, or the date you make them.
- Allow you to pay your mortgage over a longer period of time (to reduce your monthly payments).
- Change the type of mortgage you have (eg. from repayment to interest-only).
- Arrange for a debt counsellor to visit you and discuss ways of managing your finances. The cost of the visits will be charged to your mortgage account.
We will provide you with full details on how these options work and give you time to consider any changes. If we can't offer you any of these options we will explain why.
- We will give you reasonable time to pay back the debt.
- We will talk to an agency like Citizens Advice Bureau to arrange a payment plan for you, if you want us to.
- We will only start proceedings to repossess your home if we are unable to solve the problem with you.
If we are unable to offer any of these options we might agree to you remaining in the property to sell the property yourself.
Costs and Charges
If you are in arrears, we may charge you for any administration or legal costs which we incur. You will be informed about all charges which we may make. These will be charged to your mortgage account.