Important information if you can't pay your mortgage

If you're having trouble making your mortgage payments call us free on 0800 138 2401 as soon as possible so we can try to help you. We'll be able to discuss your circumstances and could offer help to meet your individual needs.

Alternatively we have set up a facility which enables borrowers to discuss their financial situation with an independent money advisor.

Payplan is the UK's leading provider of free debt management arrangements. They are experts in helping people in financial difficulty, providing realistic and affordable ways of solving debt problems. They have a comprehensive range of solutions under one roof to help keep people in their homes, repay their unsecured debts and reduce their expenditure. They also provide ongoing support so that everyone has the best chance of becoming debt-free and staying that way.


 

What you can do to help

  • Let us know straight away if you are having problems repaying your mortgage or think that you might experience problems in the near future.
  • Refer to our free online budget planner - this could help you manage your finances better.
  • Seek debt advice if you would like help managing your finances. Listed below are details of other agencies who can offer support and guidance in times of financial and personal hardship both with your mortgage and other loans secured against your property.

  • Contact us quickly, if we try to contact you.
  • Make sure you keep other people responsible for the mortgage (and anyone guaranteeing the mortgage), up to date with what's happening.
  • Keep to any payment plan we may agree with you or tell us as soon as possible if there is a change in your circumstances which may affect the arrangements. If you don't make the agreed repayments, we might have to go to court to get any money you owe us or to repossess your property.
  • Keep us up to date with any changes to your circumstances, including if you move to a new address.
  • Check whether you can get any state benefits or tax credits which could help to increase your income.
  • If you have a mortgage payment protection insurance policy, check if it can help with your payments.
  • If it is unlikely that your situation will improve in the future you may need to think about selling your home.

You may want to talk to a professional adviser, such as a debt counsellor or a solicitor, before you change your mortgage arrangements. We would strongly advise that you seek independent, free debt advice.



Costs and Charges

If you are in arrears, we may charge you for any administration or legal costs which we incur. You will be informed about all charges which we may make. These will be charged to your mortgage account.

 

 

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Accord Mortgages Limited is authorised and regulated by the Financial Services Authority. We are entered in the FSA register and our FSA registration number 305936.

Accord Mortgages Limited is registered in England No: 2139881 Registered Office: 1 Filey Street, Bradford, BD1 5AT. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.