Important information if you can't pay your mortgage
If you're having trouble making your mortgage payments call us free on 0800 138 2401 as soon as possible so we can try to help you. We'll be able to discuss your circumstances and could offer help to meet your individual needs.
Alternatively we have set up a facility which enables borrowers to discuss their financial situation with an independent money advisor.
Payplan is the UK's largest provider of free debt management arrangements. They are experts in helping people in financial difficulty, providing realistic and affordable ways of solving debt problems. They have a comprehensive range of solutions under one roof to help keep people in their homes, repay their unsecured debts and reduce their expenditure. They also provide ongoing support so that everyone has the best chance of becoming debt-free and staying that way.
- Call Payplan on 0800 280 2483
- Visit their website
Complaints
If you have concerns about how we have dealt with your case please use our complaints procedure to make us aware of any problems. We'll do our best to address things quickly and fairly.
Our complaints procedure meets the requirements of both the Financial Services Authority (FSA) and the Financial Ombudsman Service (FOS).
Costs and Charges
If you are in arrears, we may charge you for any administration or legal costs which we incur. You will be informed about all charges which we may make. These will be charged to your mortgage account.