Treating Customers Fairly

Accord Mortgages is a dedicated Intermediary only brand of Yorkshire Building Society, the UK's 2nd largest mutual Building Society. At Accord we are committed to treating customers fairly (TCF) and we have put together the following information that we hope you'll find useful in implementing TCF.

TCF websites

Visit the FSA website at www.fsa.gov.uk. This site provides extensive information on the principles and responsibilities of treating customers fairly. In addition to the FSA website, you will also find useful information at www.tcfinfo.co.uk which is a dedicated website offering mortgage brokers and intermediaries practical and user-friendly guidance.

Please note: by clicking on the links above you are leaving the Accord Mortgages website. Accord Mortgages is not responsible for the content of the information on third party websites.

TCF at Accord

Accord always takes account of TCF when developing our guides, product literature and web tools. Set out below are some of those which you may find useful in meeting your TCF obligations. Further information can be found under Info & downloads and the Accord Borrowers section of our website.

The information below can also be found elsewhere on our site.

Client product guides

You can use these guides to help discuss the key features of our products.

• Fixed Rate Products
• Tracker/Stepped Tracker Products
  

This booklet will give your client/s more information with regard to repayment of their mortgage.

• Mortgage Risk

Existing customer guides

The guides below provide details of Early Repayment Charges (ERCs) and other fees we may charge your clients

• Moving home
• Flexible Payments & Early Repayment Charges
• Loans Administration fee tariff

 

Offset guides

Your client/s may be interested in offsetting their savings against their mortgage loan – use the guides below to help your client/s understand the features and benefits of our Offset products.

• Offset Case Studies
• Offset Options Guide
• Offset Account - How it works
• Opening and Operating your Offset Savings Account

Budgeting and payment difficulties

Our free downloadable Budget Planner tool may be useful for your clients whether or not they are struggling with payments.

For clients experiencing difficulties:

• Download our Payment difficulties factsheet
• Visit the dedicated section of our website - Customers experiencing difficulties
• Contact us